Hotel XYZ (Name of the Hotel), Reception. f&!bLEL `'E9xq May I help you? Client: The Center of Travel.com. What is yourdestination? Repeat as necessary. Voice Age: Young Adult. 2. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. A: I need a room for a few days. Has been out of service for more than a week. The new website is trainercreative.com but I'm still working on it, whew! May I know the specific date for the reservation? If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. STEP 4 - Finish with a courteous call-closing statement. Steps You Should Follow Step-1: Answer the telephone within 3 rings. Hotel Receptionist: May I have your contact number, madam? What is it? We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. Kapag mock call po ba may script na ibibgay? HOW CAN I HELP YOU? You might notice that in the description above, it still shows callcenterninja.com. Do you prefer a room with the view of the swimming pool or the hill madam? Caller: Alright. You can cancel up to five days in advance and we will refund your deposit. What can we do for you? Lonnie This Friday. Would you like a smoking or nonsmoking room? But unfortunately the hotel is fully occupied and no room is available. B: Would you prefer to leave from Los Angeles or Burbank Airport? A: I'm planning to visit New York from Friday, April 14 until Monday, April 17. Goodbye. Hmm, hmm . hbbd``b`$c`~" $ZR #JbF u Hotel Reservation Dialogue #1 R: Good morning. Receptionist: Enjoy the rest of your week! . What can the agent improve on? Could I have your full name, please? Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. Virtual Hostess: Good evening and thank you for calling Smiths Steak House. B: That'll be nonsmoking. Listen to the recording on travel arrangements and read along with the conversation. Will that be acceptable to you? Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. Yes. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. I did notice on your website that you have a pool and an exercise room. You can email the site owner to let them know you were blocked. Hotel Clerk: Oh, sorry. We dont have any single room vacant at that moment. Yes, but you will have to confirm this reservation at least two hours before departure time. Calling Diner: Oh wow, that would be great. B: Okay, sir, let me reserve those dates, there. B: We have new room rates, sir. Hold on for few seconds. Click here to watch the full version of this mock call with detailed explanations: https://youtu.be/v7ZyTTnt2D8Here's an uninterrupted version of a booking m. How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. Here we will share 2 real life scenario. First, are you guys offering any dinner specials this week? I thought it's a great preparation for you! Cloudflare Ray ID: 7c0e004e9e22d3f4 My name is John Sandals. #CancellationOfReservation #HotelReservation #FrontOfficeOperations stream Here is a brief overview of how we receive calls on your restaurants behalf. What is your destination? Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Here are eight best practices for providing great customer experiences. ---NEED SOME HELP IN GETTING HIRED? B: No problem at all. THIS IS NIA SPEAKING. Lets go withthe cheaper flight. Do you find that acceptable, sir? Receptionist: Good afternoon! What did the agent do well in the call? Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? Travel Agent: Okay. A: No problem. Travel Agent: Okay. You can collect your ticket at the airport booking-office number 4. Now, is a queen-size bed okay? Oh, and Id like the cheapest flight available. Learn how your comment data is processed. Review the key vocabulary and the sample sentences. (After few seconds). Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. A: Possibly. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? What was the customer's concern? Okay, sir, we look forward to seeing you in April! Let me see here. I cant guarantee you but I hope you will get single room there. Hotel Receptionist: Sure, madam. Have a pleasant day. Review the key vocabulary and the sample sentences. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. This is the front desk. Alex Thank you. Repeat A: Hi there, I want to reserve a hotel room. It's nice to hear from you again. Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? B: It's a pleasure, Mr. Sandals. A: Sure, John Sandals. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. This is Capitol Hotels in Washington, D.C. How may I help you? Your reservation is all set except for your phone number. 2. B: Our room rates recently went up. Hotel Receptionist: May I have your name please? I'd like to make a reservation for this weekend. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Receptionist: Sure! May I ask you for a special favor? to change a reservation. First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. My number is 626-555-1739. Can I book a reservation for 2 at 9:00 pm? Would you like me to book a reservation for you and your party for a specific time? Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. I can text you our address so that you can easily find us with a Google maps if youd like. TMP HOTEL ROOM RESERVATION. 2 0 obj xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. The email is TRobinson@xmailbox.com. A: That'll be no problem. Tanya What are the dates you will be visiting with us? Now, if you'll just tell me your phone number. Hotel Receptionist: Sure, Madam. "Good Morning, Front Desk. 2. Someone will give you a call momentarily. We will then help that guest and provide impeccable customer service on your behalf. 26 0 obj <> endobj 35 0 obj <>/Filter/FlateDecode/ID[<0C84319033EF7B47ACC81C210EC4ABA9>]/Index[26 18]/Info 25 0 R/Length 63/Prev 82960/Root 27 0 R/Size 44/Type/XRef/W[1 2 1]>>stream Thank you for doing business with us, Mr. Sandals. Is there anything else I can help you with? And the view of the city is great, too. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. This is XXX hotel. Reservation Officer: Its my pleaser madam. You have entered an incorrect email address! Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. The caller can't stay on the September long weekend because the hotel. HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? I look forward to my stay. Let me check our computer here for a moment. A: That would be 626-555-1739. Hotel Clerk: How do you spell your last name, Mr. Maexner? This form will provide you with the travel details, accommodation information with your . A bellboy will bring your bags up shortly. We look forward to seeing you in New York! Guest: Good Morning. Check your understanding by answering the questions about the text. Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. Explore the latest videos from hashtags: # . I can't handle that smell. A: Definitely nonsmoking. AGENT: ALRIGHT! And, uh, Id like to request avegetarianmeal. Could I have your full name, please? B: That's 626-555-1739. Hotel Receptionist: Sure madam. Use Up/Down Arrow keys to increase or decrease volume. A: I would prefer to return in the afternoon. [Okay] And when will you be returning? % A: Certainly. A: A queen sounds great. This is Cherry speaking, how may I help you today? Now, sir, do you have a preference for smoking or nonsmoking? Guest: Well, a double-bedded room with AC and other facilities at least. Review the key vocabulary and the sample sentences. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Right? Suit rooms will be too expensive for me. Be assured that we will also decorate the room in best possible way. Alex Okay. Copyright @ 1998-2023. I would like to make reservations, please. Hotel Clerk: Well, would you like a smoking or a non-smoking room? RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. I would like to reserve a room from the 5th of April for 5 days. This is Tanya. 43 0 obj <>stream Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. Receptionist: I am glad that I could help you today. M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay STEP 1 - Briefly summarise what has been accomplished on the call. Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Goal: Get all the important information from the caller. %PDF-1.4 Guest: Oh both are nice. Hotel Receptionist: Good Bye, MrsStephany. Virtual Hostess: We close at 11:30 pm tonight. Do you mind, sir? B: We recently changed many things here, sir, including our prices. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. B: Wonderful! Reservations clerk: . Guest: Actually 5th April is my husbands birthday. Repeat A: I need to make a plane reservation. A: Of course! B: Good! The coach leaves for the airport at 6.15 am. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). Hotel Receptionist: How do you spell your name, Ms. Stephany? Caller: And what are thedepartureand arrival times for each of those flights? A: That price is perfectly acceptable. All Rights Reserved. B: Thank you, Mr. Sandals. B: Next question: Is a queen-size bed okay? All we need now is a phone number. The guest wants to reserve room for her husband. November 25, 2019 at 8:18 pm . :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. Thanks for calling. Now, does a queen sound okay? Carefully look at their dialogues: Hotel Receptionist: Good Evening. Caller: Yeah? Step 3: Confirm the customer's account (if applicable). AGENT: THANK YOU! A: It's 626-555-1739. 1. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. The flight number is NWA 476. Guest: Ok. lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. It is Hotel ABC. Reservation Officer: Sure Madam. endstream endobj startxref Listen to the recording on hotel reservations and read along with the conversation. Will that be OK? Their number is 123456789. I'm Michelle, at your service. Hotel PQR, Reception. I have a few questions I hope you can help me with. An item isn't available HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. All we need now is a phone number. Reservation Officer: Sure madam. If you're the agent, what will you do differently? Read the complete Terms of Use for more information. may I help you ? A: Maybe. 00:00 00:00 Woman: Hello. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Diego Guerra says: This is awesome, you are really talented, it is like a real scene. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. Hotel Receptionist: Certainly mam. See you again! Man: Well, how much is the non-smoking room on the 20th? Caller: Well. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. I would like to book a room for next week. Guest: Ok, thanks. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Randall Davis. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! Well, lets go with that. But if you don't travel on the coach you should arrive at the airport before 8.30am. I urgently need a single room for 1st January. Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. B: Great, Mr. Sandals. Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. I am Taylor Isabel. Receptionist: Yes, all hotel guests are allowed access to those facilities. Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail.com; Hospitality Career Guide Blog Page 34 5- Repeat the surname, room number and time of the requested wake-up call in order to assure the guest that all details are . A: I hate cigarettes! Now, Mr. Sandals, about the room, smoking or nonsmoking? A: Yes, that'll be just fine. Dont worry. B: One more second, sir. What time are both check-in and check-out? May I have your full name, please? A: Certainly. Am I right? Sunnyside Inn. Goodbye. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. Lonnie Yes, I would. Lonnie Yes. That's not bad. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. November 25, 2019 at 8:18 pm . Let's go with the cheaper flight. Mr. Abrams: Thank you! B: That should be no problem. MAY I KNOW WHOSE ON THE LINE? To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. B: Most of our clients prefer nonsmoking. A: Hi there, I want to reserve a hotel room. Successful resolution Thank you again for calling [Company Name]. Randall Davis. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. Guest: No sorry. READ BELOW. When do you need the room? . This is a useful text for learning how to make a hotel reservation in English. A: I will be traveling to Aspen, Colorado. I'm John Sandals. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . Could you please tell me your name? B: That is what I am here for. 0 Please note the number. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Download our free sales script templates and customize them to move leads through your sales process more efficiently. Let me check and see what rooms are available. It looks like we have several rooms available. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. Our prices are now slightly higher. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. I will also be sure to include our address so you can find us easily. If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night. Mr. Abrams: A single room with no balcony will suit our needs just fine. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. Hotel: Should you have any questions or requests, please dial 'O' from your room. STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen Your reservation is confirmed. Review the key vocabulary and the sample sentences. B: Great! Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. Please tell me how can we help you. is hosting a convention. Ted, may I have your last name to book the reservation? May I have your name, please? B: Perhaps you didn't know that we have new room rates. 8. U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x Now you have been booked, Ms. Jones. hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D AU2(^Hx oI]$T What days will you need a room? A: I quit smoking, so nonsmoking. Do you need a room with one bed or two? N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. I plan to be there in April from the 14th to the 17th. Love you! Reply. Your name is Sabrina. A: Sure! Hotel Clerk: All right. Calling Diner: Thats doable. In fact, our all single rooms are occupied for next 5 days. This is an example of telephone conversation in front office. A: That sounds fine to me. A: My name is John Sandals. Step 2: Empathize, apologize or assure (whichever applies). I HAVE A NEW WEBSITE. How may I help you? But yes we can provide you our suitrooms. Talking over telephone needs skill, knowledge and training. Virtual Hostess: It looks like we have an opening. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. - Thank you. - You'll have to be at West London Air Terminal by 6.00 am at the latest. Let me check what flights areavailable. May I help you? Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? A: That sounds fine. %PDF-1.5 % B: Nonsmoking. Try to understand this conversation: Guest: "I want to make a reservation" https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. Do you have any vacancies? Hotel Clerk: $80 dollars, plus the 10% room tax. B: Hello, Mr. Sandals. :) Thanks so much for watching. Caller: Whoo. Calling Diner: Perfect and thanks for your help. Thank you so much for choosing our hotel, sir! The complete conversation between the man making the reservation and the hotel receptionist is included. When does Mr. Abrams plan on giving the hotel his credit card information? To confirm Ted, I have you booked for 2 at 9:00 pm tonight. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Sunnyside Inn. You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. B: Okay, Mr. Sandals. Step-2: Greet the guest properly. Do you prefer a smoking or nonsmoking room? Guest: Yes, thats right. I made this \"interactive\" so that I'm not the only one talking about the topic. I see. Travel Agent: Okay. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. Calling Diner: No Sara, youve been great. B: Each night will be $308. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Guest: Ok, and what time is check-out? Hotel Clerk: Okay. to report a cancellation. What time do you close tonight? Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. Our call center agents will be trained on this information in order to properly assist your calling guests. B: Thank you, Mr. Sandals. Your IP: A: I'll be there in April: Friday through Monday, the 14th through the 17th. I have also included the product knowledge so you can train yourself to think like a call center agent. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Cloned 30,075. Travel Commercial Voice Over Script Example 1: The Center of Travel.com. PS: IMPORTANT! Travel Agent: It's only $980. 00:00 00:00 Hotel Clerk: Hello. Practice the Conversations of This Topic with Mike, HOME Copyright 2023. <> (GEMS)4. Comments, requests, suggestions, drop them in the comments. B: Hi, Mr. Sandals. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? A: That's a reasonable price. That's S A N D A L S. I'm Michelle, at your service. Virtual Hostess: Our dining room dress code is smart casual. GUEST: I AM CHRISTIAN LABONETE. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. How many rooms shall I book for you? We look forward to receive you on 4th April. Is that acceptable, sir? All rights reserved. Calling Diner: Wow, that sounds incredible. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. A: I need a hotel room. B: That's no problem at all. MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. B: That won't be a problem. I guess hill view will be splendid. 2. B: Very good. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. It's area code 626-555-1739. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. We look forward to seeing you in New York! Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Virtual Hostess: It has been my pleasure. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . Gender: Male or Female. B: Thank you so much, Mr. Sandals. Virtual Hostess: We most certainly are, Ted. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Customer Service Call Scripts for Handling Several Customers at the Same Time. Can you do me a favor then? How did the agent resolve the concern/issue?3. Goodbye. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. A: How much per night are we talking about? This website is using a security service to protect itself from online attacks. Calling Diner: Hi Sara, my name is Ted. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. Calling Diner: Email would be best; it gets sent to my cell. Dear Readers, this is just a sample conversation. Travel Agent: Sure, no problem. Mary Jones: . B: Fantastic! For more information on Specialty Answering Service, including additional sample scripts, visit us at: www.specialtyansweringservice.net https://esllab.b-cdn.net/audio/mp3/flight.mp3. My phone number is 626-555-1739. Your reservation is now verified, so all I need is your phone number. B: Sir, I'm Michelle, and I run the front desk. A: Right now. The hotel stay also includes breakfast. Caller: Alright. It was a pleasure. Well, let's go with that. Mock sales calls should be part of onboarding, training, and continuous development. Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) B: Let me repeat that: 626-555-1739. STEP 3 - Ask the customer if there is anything else that they can be helped with. (OPPORTUNITIES)5. Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . My name is Sara; how may I help you today? Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport.