Select Update Software. 04:00 PM. You can print a freepost label to eturn the box if you wish. 14-12-2020 Model number 91-00438. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Release the down button and press the power button to say yes. Humax have a reputation for being the best Freeview / Youview boxes around. 12h01. 13-04-2020 I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. 16h45. Humax say that the failure rate is within industry norms, but they would, wouldn't they. 04-04-2020 Remember all of your recordings and personal data will be deleted. 04-05-2019 We need to access Maintenance Mode from the start up screen. Make sure you keep the box in standby. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. 05-07-2022 04-04-2020 please let us know how you get on with a4K recording. Update 2: Have tried software reset (recommended) and both factory reset options. please let us know how you get on with a 4K recording. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Update: Looking at some of the advice on this site, I have tried some of the reset options. 04-04-2020 The Ethernet cable is securely connected to the Ethernet port. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. With regards to the non loading, this is normally a sign of a catastrophic failure. Myview recordings and scheduled does the same. There was a factory reset, but keep recordings option, but this failed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi, im hoping someone can help me please. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. 17h17. Hello. 14-12-2020 Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. I am now trying a full factory reset. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Hi, thanks for your reply. We haven't changed anything. 15-12-2020 This is the first problem that's a bit of a killer :-(. Glad our loyalty colleagues were able to help. This happened to me a couple of weeks ago. My YouView box no longer starts up. on 12:54 PM, on 05-07-2022 Access from your Country was disabled by the administrator. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. 25-04-2019 p.s. Visit our full contacts page here. 12h21. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. I've got a load of recordings I can't access. I've sent you a Private message explaining how you can contact the forum moderation team. From My Account you can also check your connection and test your line for any issues in the Service Centre. Make sure you keep the box in standby. I believe there is a maintenance mode which you can get into, which may give you more recovery options. on Worked fine until last night. You do not have permission to remove this product association. Turn the power on using the switch found on the back of yourbox. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. 24-04-2019 However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. on 14-12-2020 14-12-2020 Registered in England. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. The YV persistently tells me it can't connect to the internet. 11h53, on Factory reset, keep recordings. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. Read our cookie policy. - edited My husband . I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Check here: https://community.bt.com/t5/notes/privatenotespage, on Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. Me too, on my DTR1010. 10h41, on If you speak with our customer loyalty teams they can add This to the account for you. All rights reserved. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. The broadband blue light isnt coming on either. (Yes, I have pressed the 'Me Too' button.) It is described at. Hi John. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. We use cookies on our website. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. I'm really glad to hear you've received the new box and all appears to be well. (Yes, I have pressed the 'Me Too' button.) I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Either way, the box is effectively dead. With regards to the non loading, this is normally a sign of a catastrophic failure. 15-12-2020 The box light will turn blue, Press the button on the top of the box. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Worked fine until last night. The different options available are displayed below. Follow these steps: Turn the power on using the switch found on the back of your box. 20h56. You view box stuck on loading page. Unplug and reconnect power to yourbox. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. If not then I'll go for the full factory reset deleting recordings. 06-05-2019 21h23, on My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Thankfully most of the programmes were also recorded on my freeview play box. Give it a couple minutes to get itself ready and then it should load as usual. 14-12-2020 is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? You can restore your box back to its factory settings, letting you start again from a clean slate. Sign in or register to get started. Your account is set up as TV store only and a TV account should be set up as multicast. This can be causes by it being knocked while it was turned on. The broadband still keeps dropping. Only change is that I had to switch channels on broadband recently. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. 17h00. This site uses cookies. The aerial cable is securely connected to the Aerial In/Antenna In port. YouView TV Ltd 2023. 17h16 Mine has just started doing the same thing. 14-12-2020 If you look on the public YouView forum, there may be posts there showing you how to do it. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Hope you're keeping well in these strange times! Any advice would be appreciated. on DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. on This first happened about a week ago. Some would say that yours has done well to last three years. They are known for gradually dying like this. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. T1000 boxes have a reputation for premature hardware failure. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. 03:09 PM. 04-04-2020 Yes I received my new box and it all seems to be working fine. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. 04-04-2020 If you're a BT TV subscriber with an active BT subscription, BT will replace the box. If it does then you have the original Humax DTR-T1000. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Any suggestions/information gratefully received. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. For help with your TalkTalk TV box, channels and apps. However, this time, that remedy does not seem to work.