Nothing was overlooked. Both associates I dealt with were fantastic at their jobs. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. I do not know 6)The local person that was supposed to know what was going on with us did not have our cell number, WhatsApp number or email so he could not communicate with us directly. We use dedicated people and clever technology to safeguard our platform. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! We also ensure all reviews are published without moderation. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Audley Travel - Facebook If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. This was a three train, two bus trip each way. The itinerary he arranged was perfect, listening to all of our likes and dislikes. His knowledge of Australia and experience booking past trips there was a big advantage for us. Best wishesAudley Travel USA. ST39468, 2023 Audley Travel | Audley Travel US, Inc. (Delaware 5398866), Hannah calling out to the locals in a fishing village on Inle Lake, Myanmar, Anthony eating at a local restaurant in Qingdao, China, Gavin on the Grand Canal in Venice, Italy, Lottie on Table Mountain in Cape Town, South Africa, Mark in Los Glaciares National Park, Argentina, Arista in the Kruger National Park, South Africa, Mark with the indigenous H'mong in Sapa, Vietnam, Carly on the 'Path of the Gods' along the Amalfi Coast, Italy, You can find all your favorites in the menu, Speak to a certified specialist to start planning your, First Holiday with Audley to South America, Audley remain industry gold-standard planners, Infectious enthusiasm and 1st class service, An oustanding tailor-made trip to Thailand. 2)We booked and paid for business class from ***** and ended ** in coach. Start planning your next adventure with Audley. This was the first time I have used Audley and I will definitely be booking with them again. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. I was anxious we wouldn't have accommodation there but there was plenty available. Audley does not in my experience. Audley Travel and COVID. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We put down our deposit and later paid off our trip totally. Although we are saddened that you didn't book with us on this occasion, we truly appreciate your feedback and we look forward to welcoming you back to Audley in the future. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. None of the rooms met our expectations as I asked for in my conversations prior to final booking. The accommodation was first class, very clean and in good locations. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. Nepal is a very special place, we loved it. This happened in ****** as well.7)The fact that this room was assigned to us along with the previously expressed disappointments we experienced made it clear to me that Audley does not have any one person taking responsibility to verify accommodations and arrangements. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! In my early 20's I moved from small town USA to small town Germany. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. You could even opt for a thrilling swim with marine iguanas in the Galapagos. You pay them to provide you with great experiences. We started on October 2nd and returned the 29th. Dear PeterThank you for taking the time to share your great feedback with us. We compared costs against other providers and they were competitive. Thank You Hayley for an excellent trip, we will remember it for a long time to come. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. Reply Report inappropriate content RickyShome London Level Contributor 11 posts 8 reviews Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. The guides were superb and took the extra time to answer my endless questions. Both extremely knowledgeable, professional and patient! We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Or perhaps embarking on a serene river cruise along the Nile or Mekong? The advice given was excellent in terms of time of year to visit, locations and what to do. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. By clicking the box above, you agree that a cookie will be placed in your browser to retain your login detailsForgotten password? From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. His knowledge of Australia and experience booking past trips there was a big advantage for us. Dear ******. Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful. Hayley Ryan was our tour adviser. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. Since then, I've been fortunate to experience a growing number of countries around the world while continuing to add to a list of must-see destinations. They do not actually verify accommodations and arrangements and leave them up to local contractors to deal with. Included numerous tours, I.e. What would you like to experience? And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Hi LizThank you for taking the time to share your kind comments with us. We were unable to proceed with our holiday due to COVID closures and canceled our trip. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Dear PeterThank you for taking the time to share your great feedback with us. I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. Included numerous tours, I.e. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. How to find a good travel agent, Need to file a complaint? Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership Another broken promise and bad experience. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. The guides supplied throughout were very helpful and friendly and always there when needed. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. Whether or not one can use that credit is irrelevant to the travel insurance company because from their perspective, if credit is offered then the consumer has not incurred a loss. That is why we contacted Audley Travel. Itinerary # *******/4 My wife and I recently returned home from a trip to ***************. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Audley Travel Engaged Employer Overview 353 Reviews -- Jobs 656 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Sales Specialist Reviews Updated Nov 8, 2022 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership Audley Travel also finished top of the table of smaller/independent providers, with a customer score of 87%. The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. Yes, ultimately Audley went over my budget by $400. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. We will be using their services again. We also ensure all reviews are published without moderation. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Reviews | Customer Testimonials | Audley Travel Harry listened to our interests and made suggestions as to what we might like to do. All of the accommodations were first-class and the excursions allowed us to maximize our experiences across these two beautiful lands. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Audley Travel Traveller Reviews Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. We had researched our itinerary and in Oct 2021 contacted ***** of Audley Travel to book a private tour. We are delighted to hear how well Mat and his team handled everything for you. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. 2023 Trustpilot A/S. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. We have just returned from a First Class holiday to Vietnam organised by Audley Travel. helicopter tour, snorkel and sail tour, etc. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. I understand a manager has been in contact with you to discuss your experience thoroughly. I can highly recommend Mat for travel to Asia and Monty for travel to USA. This experience sparked my passion for travel and my love for different cultures. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. Simply Incredible! We arrange trips to more than 80 destinations throughout the world and across each continent. Covering all seven continents, let us show you how you can see the world with Audley. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. All the arrangements were super and we look forward to a future trip with Audley. We are quite fussy with our travel plans and yet nothing was too much trouble. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Dear Mr TarantThank you for taking the time to graciously update your review. {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. Trustpilot is assessing this review in accordance with our flagging process. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. For information on positions and how to apply, please visit our travel careers website. At $1200. I can highly recommend audley. The hard work was completed by our agent Ewan. We both have agreed that this trip to Bali is the best one yet of all our travels, thanks to Alix and the Audley team. Call one of our experts or arrange a video appointment for ideas and advice. Travel that stays with you. Travel companies ar businesses that need to make money. The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. (See notes){From *****- in acknowledgement of the situation and validating why you feel that your room is not exactly like the renderings provided, we would like to refund you the cost of the upgrade that you paid for this suite, which is $372 per person}{From ***** - You had paid an additional $740 per person to upgrade to the Presidential Suite on the ***************. Both extremely knowledgeable, professional and patient! There are much better people out there. It was much further from the water (we were told it was right on the hill behind ***************) and had no view whatsoever! It was full of useless information, but lacking in facts that I needed. This is just another example of the lack of follow up Audley has. Through these conversations we know that the success of every trip can only happen when everything runs smoothly, and were proud to offer an award-winning level of service thats grown a community of like-minded travel enthusiasts many of whom travel with us year after year. Our Audley Travel experience was reflective of quality, integrity and professional service. We use dedicated people and clever technology to safeguard our platform. Audley helped us have the best trip of our lives. Travelstride helps you search and compare 50,000+ expert-planned trips from 1,000+ companies. Here are 8 tips for writing great reviews. We are quite fussy with our travel plans and yet nothing was too much trouble. Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. Well guide you through the process. We have no hestitation in reommending them. The place was Awful. Audley Travel responded to this review on 25 Oct 2018: Thank you so much for your lovely feedback surrounding your experience with Audley, both from our UK office and our partners in Madagascar and Mauritius. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. Hayley Ryan organised it for us and delivered what she said she would. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. for me and her team and their partners accomplished it without any hitches whatsoever. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business.