and our Buying Eyeglasses | How to Avoid Being Gouged - Consumer Reports Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Are you tired of dealing with companies and requesting refunds on your own? Currently, they do not offer a way to track your return or refund process. Please make sure you include your order number so we can complete your refund. UPS marked the package as delivered however my cameras never picked up a delivery. I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. The young lady was very helpful. Usually lenses have one year, frames one or two years, accessories one year warranty. On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. We apologize for the inconvenience. Told me I had to give a rating if I could there would no rating your service was that bad! For some reason, they shipped my grandsons glasses to an old address we had years ago in Tennessee. Really really bad. It was a mad house a bunch of children running everything no one notified me that there wouldn't be an eye doctor there and it would be on a tv. Then I had to call them to schedule one. To return your online purchase, send your product complete in its original packaging using the pre-paid returns label (located below). **** & telling him that I believe *********** location did a rush job on my exam and gave me the wrong prescription in my glasses because everytime I put these glasses on my face I get headaches. Enjoy reading our tips and recommendations. No one seem to know what's going on. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. Visionworks Return Policy - How To Return? - Bob Cut Magazine If you do not have the return form, we will provide it together with your RA number. If the damage is discovered upon delivery please refuse the box and contact us regarding the incident. Products used:Optometrist/Prescription Glasses. I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. This did not happen as of this morning a week later insurance company has received nothing. Here are 8 tips for writing great reviews. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Stock up on accessories: Visionworks Near Me | Visionworks Locations And if I could find the person that hired these individuals, I would question the interviewing process. All of the stores sell frames, lenses, sunglasses, and accessories. I was told they would have to be order and would be there in a couple weeks. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice.never returned any of the calls. I am a 46 year old profesional business owner I have had 3 other pair of glasses lenses by vision works. We value your privacy. Unsubscribe at any time. Tip for consumers:Never go to vision works if you have an option. Frames and lenses purchased in a store have a 60-day . I have been going to Visionworks for the past 15 years. Damaged glasses, or glasses clearly not purchased through Visionworks, will also not be accepted. He literally kept everything blurry the whole time, and no doctor has ever done that in all of my experiences. Consumers can upload a picture and start trying on frames. since I had not received my glasses I called again or a call from a manager. As was verified by eye doctor, they then proceeded to lie to me about how long it would take for the insurance to be available to go to another provider, Management refused to give number of corporate office to follow through with reinstatement of benefits, quote its online Vision works .com look it up. Yes, Visionworks has an exchange policy for its clients. Visionworks Return Policy [2023] Return Policy Guide I ordered and paid for glasses in January from store 338. Reset your password. You can also call at 1-800-784-7427. The only thing you can do to initiate a return or exchange is to contact the company and request information about their return and exchange process. The item must be in new condition with no signs of wear or damage, and it must have the original tag attached. Thank you, you have successfully subscribed to our newsletter! Replacement We will send a product replacement after we have received the authorized return and completed our inspection process. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. We still dont recognize that sign in. They should give him some more training he def needs customer service training if he's going to be a manager. They were not clear in explaining the procedure. BBB Business Profiles generally cover a three-year reporting period. Can you share a success story using visionworks? DoNotPay will tell you all you need to know about the Visionworks return policy! Damaged items All Packages are inspected for damage before they ship from our warehouse. That star should not be here. I am 5'4", 145, this man is over 6'0" feet and a medium build, I was hoping that he would hit or punch me over their error. America's Best offers a 30-day return policy for glasses as long as you have your original receipt. If you returned your glasses did you just go back in and pick new frames and do the whole process again? This is not right at all. Returns made to Visionworks will only be accepted in its original form, in like-new condition. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. When I asked to speak with the doctor or leave message for Leslie, I was refused. Visionworks is part of the This includes top brands like MetLife, UnitedHealthcare, and Cigna. A member of management has reached out to ******** to invite her in to look at other frame options. Reviewers complaining about Visionworks most frequently mention customer service, eye exam, and new glasses problems. I paid for glasses I never recieved and visionworks doesn't take responsibility. Support . I feel this company will not last long as their reputation and history is awful. You have to fill out a request letter, make a few calls, fire off a few emails. I think they are are great because they smile. Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. How long is the return window for Visionworks? 4 Things To Know Before You Buy Glasses From Costco Optical - Clark Howard Not only did the measure and then make my glasses incorrectly. Red flag with all of the phone calls asking for refunds, I should have walked out at that moment. Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. The refund will usually be issued within 30 working days. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. I have contacted the store and I always get the same story. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. Step 2: Choose the styling for your return policy. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. It goes against our guidelines to offer incentives for reviews. How easy is it to get a hold of customer service at visionworks? Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. Passwords are 6-20 characters with at least one number and letter. I finally found what I wanted and after $300.00+ bill with my insurance I left. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. TIA. Claim your profile to access Trustpilots free business tools and connect with customers. They are still looking for the other pair. In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . I had told him I get ocular migraines and was having a slight one and he truly made it worse. Check out the following table for some of our useful guides: Visionworks states that the typical time frame for a refund is 30 days. Visionworks has an incredibly generous 100 day window for a free return or exchange, no questions asked. When I called them they directed me back to the store and said they cannot do more. 15 minutes late for 10 am appointment. It should have been way more than that just for the inconvenience. It is important to save the tracking information and to properly insure all merchandise that is being returned to HD Vision Works. See details. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone number for them to call you back. Office was locked until 10:15. I am having a horrible experience with Visionworks store # 1232 East Setauket NY. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. Privacy Policy. Will not answer the phone. Boxed items can be opened, but all packaging must be included. Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. I recently scheduled an appointment online. Include your Name, Invoice #, and email address. 160 reviews for Visionworks, 1.9 stars: 'This is the last time myself or anyone in my family will ever go there again. I have yet to receive my sunglasses as of Dec 30th. Within 100 days of purchase, Visionworks allows you to exchange your purchase. It is now 10 weeks later and I still have not received my eyeglasses. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. $700 purchase with insurance. There are many more tiresome chores you no longer have to leave your bed to complete: Our app comes with a large selection of productsfor one low monthly fee, you can use them all to complete dreadful admin tasks in a split second. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. The person at the Woodmore location informed me that all Visionworks, order just about the same selection of frames. I visited visionworks with two family members on at least three occasions. This was extremely inconvenient and negligent toward the Customer. Is this what the medical/vision facilities have come to. What could go wrong???? You will get digital access to reviews and ratings for over 8,500 products and services The glasses didn't even ship to either Visionworks store. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. In our lab tests, Eyeglass Stores Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. He was cold and unfriendly and kept everything blurry and me struggling to see the vision board, blaming the machine. Visionworks wants you to love the way you look in your new glasses, and if you dont the process to get them exchanged is fast and simple. And don't try calling because Noone answers. Never leave the store without a cleaning kit, case and any other favorite accessories for glasses. They will be replaced or your money will be refunded. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. The Return Policy at Visionworks can assist you in returning your products. Thank you visionworks. Do not under any circumstances, ever,ever,ever go through them for purchasing eye wear. BBB Business Profiles may not be reproduced for sales or promotional purposes. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. I ordered two pair of glasses. Unsubscribe easily. Wow! LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. Consumer Reports. We will go over the return or exchange policy in detail. Also, mentioned that she is currently starting the refund process.4) On the 20th March, I called the store again for a refund and was told it is in process and will take at least 10 days for a refund.5) On the 27th March - I called the store but was told they will call back - no one called back.It's been over 3 weeks and we still haven't received any refund. I should have been able to exchange two- pair since they were buy one get one free when I originally purchased them.I did exchange the one pair and was very happy with my selection. I would rate their business as a -1 star if I can. All you need to do is provide some details about your purchase, and well immediately send your request to Visionworks. We all intended to buy glasses. The staff and front desk crew were friendly but *************************** was as cruel as it gets. Safety gear: I recently scheduled an appointment online. Well start sending you the news you need delivered straight to you. So they told me I probably had to pick new frames, no, wait, they found them in Rochester. I took my family ( myself, husband and daughter) in to have eye exams, we all have state insurance and they said our exams would be covered and our glasses would not be. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. Complaints for Visionworks of America, Inc. - Better Business Bureau Tip for consumers:Dont go to Vision Works! We also ensure all reviews are published without moderation. Horrible. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. When the glasses came in they were not the glasses I ordered. After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. Follow-up service (e.g., frame adjustments, repairs, cleanings). We aim to provide readers with the most up-to-date information available about today's consumer products and services. Keep in mind that the time can vary depending on the type of refund. Really? An RA number must be obtained within 30 calendar days of the date of purchase and will be valid for 14 calendar days after its issuance. This will get you connected to a customer support agent who can help you get your return started. We explain how to get a refund for a defective Visionworks order. On Feb 18, 2023 I went to the visionworks store in ************* **. Ridiculous! Vision works is an American-based company that manages 711 optical retail stores in the states of the U.S. and some districts of Columbia. Took another 20 min to get that done. I am still trying to get a pair of glasses that work! Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. The prescription is clearly wrong, due to a mistake in how your eyes were measured . She said she would have someone from lab to call before the day was over that was 4/3/2023. Both shipped to the Dallas area lab not Schertz. The payment for your account couldn't be processed or you've canceled your account with us. My grandsons glasses were suppose to ship to the Douglasville, GA store close to our home because we had to do the exam in Fayetteville GA, because of insurance. Unfortunately the exact frame and color was not available. I went to the Visionworks in Hadley MA. I ordered some great glasses and can't wait to wear them! DoNotPay can help you return items to numerous companies. Glasses & Contact Lenses San Antonio | Visionworks Alamo Ranch Avoid at all cost. Refund still is a problem, dispite credit card dispute process. Resolved "Vision works employee scratched my lense.". With a bunch of children that should be working at a movie theatre. She was friendly and knowledgeable. The script in the glasses was wrong. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I once again call and she says there is no order. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. Make sure the item hasnt been used or isnt damaged. You have 100 days from the date of purchase to return the product for a refund. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. Initially I was told they would be done by Jan 9th. There's no standard satisfaction guarantee, but you can get lenses replaced if there's an issue . A member of the office called with no further explanation of the invoice billed to me at time of service. The promise date on the glasses was May 23. The replacement will ship within three business days following our receipt of your return. We use dedicated people and clever technology to safeguard our platform. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. This was far too unprofessional. This store also confirmed that they accepted my VSP on the day of my appointment, but the staff at this location were dismissive and unhelpful during my first store visit.