After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. What does a Product Specialist do? Role & Responsibilities They may also be tasked with selling, marketing, and demonstrating the companys products and services. Product specialists monitor all aspects of a product lifestyle, including their long- and short-term development and marketing. Apple benefits help further the well-being of our employees and their families in meaningful ways. Learn more about the E-Verify program (Opens in a new window) . A career as an Apple Technical Specialist can be both rewarding and challenging. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I was looking for stable, part-time work as I learned to balance life and parenthood. Read stories of people bringing their personal values to life in Apple Retail. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Get started, Different together. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Technical Specialist hourly salaries in the United States at Apple - Indeed Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. Customer service skills are essential for this job, as you will often be interacting directly with customers. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. IN-Technical Specialist - Jobs at Apple (IN) questo messaggio, invia un'email all'indirizzo Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Introduce yourself, and well get in touch if theres a role that seems like a good match. UK-Technical Specialist - Jobs at Apple (UK) They use a variety of computer software programs and may be required to lift and carry heavy equipment. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. Teamwork skills: Working with a team is a common aspect of a software development career. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple specialists typically work in clean, well-lit, and well-organized environments. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Your day in the Apple Store is filled with a range of focused support and service tasks. Retail - Careers at Apple Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. Product specialists interface with project managers and clients to determine a product's future direction. message, please email Where personal and professionalvalues meet. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Roles include Creative, Technical Specialist, and Genius. Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Helping people grow in their own direction. para nos informar sobre o problema. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs envie um e-mail para Youll need to be flexible with your schedule. Ehsan, Engineering Manager Learn about working in Hardware OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . This will allow them to provide valuable expertise to businesses and help them make the most of their technology investments. You maintain composure and customer focus while troubleshooting and solving issues. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Caso continue recebendo esta mensagem, You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple Technical Specialist - Part-Time Job in Tigard, OR at Apple Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. This knowledge can help you answer questions and provide solutions to customer concerns. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Both full-time and part-time jobs are available. Nous sommes dsols pour la gne occasionne. questo messaggio, invia un'email all'indirizzo Your base pay will depend on your skills, qualifications, experience, and location. Apple Jobs for Students - What are the Requirements 2022 - LinkedIn All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. What Does an Oracle Functional Consultant Do? This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. verdade. Up front or behind the scenes, wherever you work in the Apple Store, youll have the chance to make a big difference for your customers, your team, and yourself. Apple is a drug-free workplace. You also spend time behind the scenes, solving problems and repairing products. Theres the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Here are three trends influencing how Apple Technical Specialists work. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Learn about Apple Support Advisors. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. . Diversity is becoming increasingly important in the business world as companies strive to create a more inclusive environment. You can set the standard for Apples unique style of service through words and action. per informarci del problema. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. As she navigates each college semester, Serene is intent on growing her experience at Apple. We offer the support youll need to thrive in whichever path you choosehere. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. Discover customers needs, then follow up with the right solutions. Retail Tech Support - Jobs at Apple - Apple (AU) When a customer needs assistance, you quickly assess their situation. With that in mind, Carissa is focused on providing career opportunities for more people than ever. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. You will be working with customers one-on-one to help them with their Apple products. Programming of database, filter and batch. United States Department of Labor. To view your favorites, sign in with your Apple ID. excuses voor het ongemak. enviando un correo electrnico a Testing and data processing for tests. When a customer needs assistance, you quickly assess their situation. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. You reassure customers when delivering product diagnoses and potential solutions. Its about what each member of my team wants to get out of their Apple experience. JP, Instructional DesignerCupertino, U.S. Apple is an equal opportunity employer that is committed to inclusion and diversity. Able to work on weekends as needed.. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Learn more (Opens in a new window) . Nous sommes dsols pour la gne occasionne. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. But you also know how to turn mild customer curiosity into intense interest and ownership. Careers at Apple We will work with applicants to make any reasonable accommodations. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Apple is a drug-free workplace. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. Apple Technical Specialist - Part-Time Job in Littleton, CO at Apple Lamentamos pelo inconveniente. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Sharing what you love directly with others is how you connect with the world. per informarci del problema. para informarnos de que tienes problemas. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. ein Mensch und keine Maschine sind. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Both full-time and part-time jobs are available. Working at Apple has actually made me rethink my academic goals. Youll help them bring their interests and imagination to life with Apple products and services. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. United States Department of Labor. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Tom helps people discover the endless possibilities of what they can do with Apple products. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Learn more about the E-Verify program (Opens in a new window) . Youre a natural problem solver with a passion for technology and a knack for connecting with others. Technical skills are also important for learning new software and hardware. Technical Specialists may be required to travel to customer sites. an. Here are three trends influencing how Apple specialists work. You can serve as an engaging role model to Specialists. At other times, you refer customers to support team members who get them up and running again. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Many locations have immediate openings for these positions. Related: Apple Specialist Interview Questions and Answers. real person. And thats our greatest strength. Apple is an equal opportunity employer that is committed to inclusion and diversity.