WebZWILLING is one of the most famous knife making companies in the world and has been renowned for producing high-quality cutlery for almost 300 years. Please do not send in any personal items such as a knife holder/case, pan protectors or special wrappings that you would like returned to you, as it will be discarded. Premium stainless steel cookware from Belgium to your kitchen. Culinary Insider program terms and conditions. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cooking. To redeem a code-based promotion, perform the following steps: In the Shopping Bag, enter your Coupon Code/ promotion code in the space marked "Coupon Code / Promotional Code (optional).". SHOP NOW. Most cookware companies have similar inclusions and exclusions. Lodge produces high-quality cast iron cookware, including a range that is protected with a durable porcelain enamel covering. Once you have paid you will receive a confirmation email with your order confirmation number and details of your order. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. chips in your floor tiles, marks on your bench or similar, nor transportation for the warranty service, or other consequential damages. If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. If you have any additional questions, please contact Customer Service at 1 (914) 747-0300. Most offer replacements rather than refunds and do not cover the costs of shipping or incidental damage. Retail locations cannot assist with warranty replacements or claims, all warranty claims must be filed by mail following the below steps. We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. The warranty may only cover the first owner and so effectively, the lifetime is limited to the period it is owned by the initial buyer. We only deliver within Canada. The offer may only apply to certain price points or select products. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. If your product arrives faulty or damaged ZWILLING J.A. View Our They offer a 2-year manufacturing defect warranty on their Thermolon ceramic non-stick coating. HENCKELS cookware has a lifetime warranty against manufacturers defects. Quality cookware made in Italy since 1889. Free 4-Piece Set of Pan Protectors. However, this Staub warranty covers purchases in the UK and Ireland. Cookware Purchase Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount. Please click here to print your online return form: Properly mark your return form with the item/s being returned and the reason for your return. HENCKELS, Inc.Attn: Consumer Relations270 Marble AvePleasantville, NY 10570Phone: (800) 777-4308. Our warranty is not transferable and cannot be assigned or given to anyone else. T-Fal offers a warranty on their products that covers the replacement or repair of damaged cookware, but their warranty only extends to products that are used in the country where they were purchased. Yet another company that offers a limited lifetime warranty on their cookware is All-Clad. We cannot apply a promotion to a previous purchase. about the source of your product. If your order was canceled, please be advised that a charge may appear on your account. For any questions concerning warranty Zwilling Warranty Return You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. Sometimes theyre not online and it requires you to contact customer service. A limited lifetime warranty covers your product for a lifetime but has limits to that offer. For both your security and ours, we use a third party company to verify all of our online payments. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace your product. It was a gift from my mother just before she died so I do not have a receipt for the item, but I am the only owner and user. WebAttn: Warranty Department ZWILLING J.A. Or, is it referring to the life of the owner? Kettles with precise temperature settings and high safety standards. At times, some credit cards may not be authorized for purchases outside of their issued country. For shipping, you are responsible for the cost of shipping your item to us and may use any shipping carrier of your choice; we ask that you obtain a tracking number so that you can track the package in the event it gets lost in transit. As a customer, I expected a much better level of service from a brand as renowned as Zwilling. This warranty gives you specific Henckels, LLC 220 Marble Avenue Pleasantville, NY 10570 Please allow 4-6 weeks for the inspection process and return delivery of your product. The warranty applies from Repackage the product(s) in the original packaging (if available) and pack securely. All ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. Cookware Purchase No adjustments will be made to existing orders, and cannot be applied to returned merchandise. Once your order has been submitted, you can expect that we are immediately working on getting it to you as quickly as possible. To comply with U.S. If you cannot get your order to go through, please try PayPal. Retain Your Tracking Number: When returning your order, please make sure to retain your return tracking number. In Stock MANUFACTURER DIRECT Ships within 1-2 days (776) Write a review Description The later Calphalon products come with a limited lifetime warranty. Cookies may also be used for retargeted advertising. $200.00 $159.99 Earn 159 points in our free Rewards Program. Deliveries are made Monday through Friday (except holidays). You can call them Monday Friday, 9 a.m. to 5 p.m. EST by phoning 800-809-PANS (7267). If your order is denied, it could be due to various reasons which we could not override. However, please note that our warranty does not cover wear from normal use, or any damage resulting from use other than the intended purpose of the item. ZWILLING may require the owner to provide proof of original purchase, or if the person claiming is not the original owner, ZWILLING may require further information to be provided about the change of ownership. Is it valid for as long as the expected life of the product? be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, Please check your entries and try again. Like all of our products, ZWILLING J.A. Since 1731- Beauty tools of excellent quality and design. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. You can find the unsubscribe link at the bottom of each newsletter. WebCustomer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally Extra heavy items may be subject to an additional charge. The lack of communication and accountability has left me feeling ignored and unappreciated. please avoid attaching adhesive materials directly to the product. Iconic cast iron and ceramic cookware rooted in France. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. The entire length of the 20 cm knife's blade can be used for cutting. To make this request, you may contact us at consumerrelations@zwillingus.com. In the interest of safety, Please provide the purchase date when inquiring about a warranty claim. Your full name, address, phone number, e-mail address, and preferred method of contact. Your electric kettle supports your everyday life with comfort and safety. Enter the order number and email. Iconic cast iron and ceramic cookware rooted in France. ], Can A Ceramic Pot Go On the Stove? Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. A $44 Value! Get Up To 60% Off Error! Standard. It will give you an idea of what to expect when and if claiming under a warranty. These options include the following: Note: While we do accept gift cards issued by American Express, Discover, MasterCard and Visa, we ask that you hold on to your card until you are certain that the order will not be returned. Orders usually ship within 7-14 business days from when the order is placed. View Our A $44 Value! Sending in photos to prove the damage is a great way to speed up the claims process and help ensure you get new cookware as quickly as possible. (5-7 business days) Then you can click the Next Step button, which will take you to the sign in page. Is a warranty the same as a guarantee? You will receive an email notification when your return has been processed. A brief description of how your product is defective. Culinary Insider program terms and conditions. No, at ZWILLING there is no minimum order quantity. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. Premium stainless steel cookware from Belgium to your kitchen. Henckels Knives and Cookware at Cutlery and More. Please see below for their contact information. To make this request, you may contact us at consumerrelations@zwillingus.com. According to FindLaw 1, The difference between a warranty and a guarantee is largely a question of word choice.. By clicking Sign Up, you are agreeing to our. In addition, statistical data on website usage can be collected and analysed and used to improve the sites accessibility and customer experience. It will say either ZWILING J.A. All received returns will be processed as a return and a refund will be issued back to the original form of payment. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below. In Stock MANUFACTURER DIRECT Ships within 1-2 days 4.9 (2203) Description The chef's knife from the ZWILLING Pro series is an almost universal tool for the convenient preparation of a wide variety of dishes.