WebTJ Maxx offers a similar return policy as many other stores, which states exchanges after 30-days are given but only in the form of store credit. They get the lic. "1. TJ Maxx will only give you a preloaded gift card whether you return it without a receipt within 30-days or not. If it looks like it was previously opened or it's damaged inside, ask for a manager and explain the situation. They will not be returned, but they can be used to credit merchandise on a TJ Maxx gift certificate. Although T.J. Maxx does its best to make shopping joyful for everyone, folks occasionally take advantage of their liberal return policy. I think perhaps the callers think we've a computerized inventory system - which we do for mark downs and returns, no doubt, for the items on a stock truck trailer -- but we don't for all intents and corporate purposes (which means, I don't know why we don't - we should, like Target and WalMart). We are ripped off all the time by the same people. We want to be proud of our store when our customers enter. Handling an online return costs retailers around a fifth of the original order value, they said. If this doesn't stop them, I see companies or lawyers who will help you(on the WWW)and then report them to the BBB they have probably done this before. T.J.Maxx return policies are especially confusing because they differ significantly based on where you buy the products. 10% off is maximum. If you're not satisfied with your purchase, return the merchandise accompanied I do hope TJ Maxx realizes that they need to pay their employees more and give them much more than a 10% employee discount. If a customer wants to return a product, they must fill in a sign-in form to tell the company what they are returning. However, I need to defend the LP department. However, TJ Maxx will accept returns in exchange for store credit after the 30 or 40 days have passed, as long as the item is in good condition and you provide the receipt. Our mall security won't chase you because it's too much of a hassle!" I usually tell the customer that I will gladly take the item off their hands. You can just say to the CEO of "whatever company" and then let them know in writing this is a violation of Fair Reporting and you will take them to Small Claims Court for harassment. WebAll retailers have exceptions to the general rule and TJ Maxx is no exception (pun intended). However, like most retailers, if you do it too much, it will bring up a red flag on TJ Maxxs end and that could limit you from making any returns in the future, at least for a time. I hate that. Here is a table with T.J.Maxx policies for online and in-store purchases: Note that you cant return any sister brands merchandise to T.J.Maxx stores and vice versa. All You Need To Know About the Jet Return Policy. Customers who purchased with a check, for example, will have to wait ten days for the refund to be processed from the point of issuance. Bottom line, I feel like its up to the company how they handle situations.. Why? We all know them by face and name and yet when they try to pull something on us the managers let them get away with it. I also trained each and everyone of our cashiers.. no ticket no reciept no return. They most likely do not have it or they will put us on hold for 20 min and say the don't have it. TJ Maxx Return Policy With No Receipt In 2022 TJ Maxx stores allow returns without receipt. Think about it. they have a much better class of people shopping there. Many people mistakenly believe that all three stores have similar return policies and can be returned to any store in the chain. Plus, pushing customers to return items in-store rather than by mail can actually boost sales, as they have to walk past displays of items when they visit. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. WebOn the flip side, customers cannot return items purchased at physical locations through the mail. Why do we let them act up? 8. that wouldnt be so bad, except that 6 other customers have placed the crap they dont want on that same rack. Swimwear and lingerie may be refused if the tags are not removed. Returns are more expensive and more complex to process than outbound packages, Metapack, ShipStation, and Retail Economics wrote in their report. Not to mention ###, yes human feces. I will not take any chemicals back for an exchange or return. You can return an item only if it was never used or damaged and in its original condition. All retailers have exceptions to the general rule and TJ Maxx is no exception (pun intended). I But since you get mad when markdown cycles are explained to you, I have to lie. " You will get a merchandise credit loaded onto a TJ Maxx gift card. And, the people who shop in TJMaxx should understand the pressures they are under. For instance, if you purchase an item for $25 and, by the time you return it, the item has dropped to $19.99, you will only get $19.99 for the return. T.J. Maxx - I am complaining about clearance price item, T.J. Maxx - shady practices-poor customer service. Their return policy is merely one aspect of the whole of the customer service that TJ Maxx offers. They will have to wait 10 days from the time of purchase before they can receive the refund. oh my goodness and to the employee who posted a few above me, CUSTOMERS ### ON OUR WALLS TOO! First of all i was in hospital for a week and second its not my fault that the manager send all my paper work to wrong address. Paula called me up ( after I had paid one loan off out of my money) and she said, You've committed fraud and I want my money, Now! We need to get LP into the building and stop making "exceptions" for the people we know are stealing! To return an item by mail, follow the instructions: Whether youre returning an item to Costco, Sephora, or T.J.Maxx, the processing is always the fastest in their respective stores. I think it's hilarious when people call citing the description of an item (of hundreds) with maybe the style number -- like I'm going to sift through ceramic dish stock all day. i wish i could address each one of you face to face and tell you to get the hell out and go shop where you belong. UNLESS a manager is up front at the registers with me, i will not ask them to confirm the return. away from a group of people with no manners, no consideration, no proper education or upbringing, no understanding of the mess they leave behind them and no idea how loathsome they are. And if it doesnt appear, call customer support, who will handle it for you! More profitable stores The item cannot be returned for credit if it does not have a T.J. Maxx label. The TJ Maxx return policy is both loved and hated at the same time. When an item is back to TJ Maxx from an additional TJX entity, a new TJ Maxx tag ought to be made for the returned item. At the start of the exchange transaction, you will be requested a valid identity document (I.D. Me I just enforce what corp. says and if they(corp) doesn't like it then they need to walk in our shoes for a day or month and see what we have to put up with. Well, weve got you covered. The company allows you to exchange damaged items within 30 days of purchase, and you can always get a refund within 45 days of purchase. you allow them to deface, scratch, chip, draw on, kick, drop, throw and destroy merchandise, so that when a decent customer sees a chair they would like to buy, they dont, because you have ruined it. that "some" of our customers deserve to shop in. TJ Maxx is a discount clothing retailer, which makes them avery popular option for customers who dont want to pay premium prices for premium brands. WebTJ Maxx policy is to not return any beauty items for hygienic reasons. Maybe others will stop forward in my area with stories If they are experiencing this to? It was truly informative. See Also: Target Return Policy: Hacks to Make It Work For You. 6. That's corporate not a personal vendetta against you. This policy only applies if you bought the item in-store, but if it was purchased online, you can return it for store credit. They'll likely accept the return and mark it out as damaged. TJ Maxx Return No Receipt Latest Update 2022, When Does TJ Maxx Restock? While (not What You Think), Doordash Driver Going Wrong Way (how To Contact + More). 90% of our customers are honest good people, why do we care if we lose the business of those that return more than they buy? We barely have payroll to get our work done ! I want to scream at them when they make messes, is this how you keep your house? Do you think youre eligible for a victims of crime compensation program? I thought it was quite unfair at the time but I understand better now after reading all of your posts. To get your refund, you need to go to T.J. Maxx, then wait 10-14 days for the refund to be issued. However, if the item is no longer in stock, the item may not be returned. You will be asked for this document again when you need to complete the transaction. They restrict the number of transactions per individual within one hour. When my boss isn't working I enforce the return policy of 30 days and if no receipt then they get a return card and I don't care how much it is even if its an exchange with .50 left to purchase it goes on a return card. The results of these measures are an expected delay in return processing and a slower response from the customer service. I was returning a few items, all with receipts and tags at a different store than where they were purchased and I was unlucky enough to get a college girl with a vacation job at TJMaxx. TJ maxx may just be next. take a ### at your own house or clean up after your self or your child. And everything that has been said on this blog regarding understaffed, underpaid, uncleanliness is absolutely true for my store. T.J. Maxx sells items at discounted prices so that customers can save She was working with another employee who had me wait to find out if it was on sale. The sentence implies that the retailer provides no clear return policy. Urban Outfitters. Believe it or not, giving good customer service to a thief WILL deter a good majority of them from stealing. I'm a employ of Tj Maxx in Oceanside Ca. T.J. Maxx is a fantastic store because if you are not pleased with your purchase, you may return it without issue as long as it has never been used and is still in its original condition. It's within the return period and I have the receipt. i would not want to socialize with these people. Web431 reviews for TJ Maxx, 3.3 stars: 'Purchased some bed pillows the person I purchased then for did not want them. Because this policy is so generous, you will not be able to receive cashback into your account but rather a goods credit. The return label is already there to use when returning your product. You can return an item for the purchase price if you have a gift receipt. Otherwise, the Clerks would at least look up and pretend People also ask, what is ZARA return policy without a receipt? It has come to our attention that many people are returning items to stores which are same they purchased that are returned by others. Yes. I found a nice leather purse (forest green) marked $39 instead of $99. Why? I understand the return policy. The sales associates have to do their part to prevent theft too. We've been robbed 3 times by gun point and still nothing. This allows them to shop with confidence. If youve recently purchased an item to try but found that you dont like it, you can return it to TJmaxx.com. Cloths everywhere laying around or is that just your consumer delusion of being right that makes u think we get paid enough to clean up ur [censor]? There are those who are very nice but we associates mainly deal with pompous ###s who demand having it their way. Our team of dedicated advocates aims to help customers find answers to their questions. Suppose you want to return an item you recently purchased online at TJmaxx.com, Good News! This is the easiest way to avoid problems when making purchases. You can return an item for the purchase price, even if you have received a gift receipt. Customers will not be allowed to return or refund beauty items unless they are unopened, tamper-proof, or have their seals intact. We are allowing people who commit fraud to keep committing fraud because we fear them complaining to corporate. Now she works part time had to start her 3 years over and she lost her vacation pay for a week. If something has a store credit, you must return it with the original receipt. The return policy is designed to maximize the value for the customer. 2. You cannot return merchandise to TJ Maxx with no receipt. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! 3. As I love and fear my company let's just say I am in Maryland somewhere. However, the survey showed that younger generations, who are not necessarily conditioned to free returns, are more accepting of these charges. The answer is no. We do offer gift card refunds in some cases. WebFor online purchases and refunds, you can check the status of a refund from your account. This red flag is only initiated if you continue to bring items back to TJ Maxx without a receipt. It wasnt there. But I always prove them wrong when I get a chance and i love it. I think my lawyer would love it. Well, weve got you covered. THEY ### EVERYWHERE! There are affiliate links, so if you do decide to use any of them, Ill earn a small commission. I never receI'ved a notice from my health insurance telling me that it was going to be cancelled because HR sent all my paper work to my work TJ MAXX! Lindsey is based in Morgantown, West Virginia. It is best to use the Store Locator and enter your ZIP code to find the nearest one. Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! As an employee of TJ Maxx, I truely love and agree with the following comments left by the original poster: * Disclaimer: We do not buy, sell or provide service, we only share with you our trusted sources, and experience. According to insiders , Wednesday is the best day to shop. TJ Maxx has become an corrupt inside theft ring from the top management on down. If you return an item to the T.J.Maxx store, youll get your refund to the original payment method or store credit immediately after approval. I work for TJMAXX in Texas and I am a key carrier now . Quality & Prices. Gift cards are a fun and easy way to buy items you want and dont need. She actually refused to allow me to return one shirt as the name did not match on her scanner. opening, playing with and destroying toys and books. Before you buy anything off their website, you need to know that there will be exceptions to the return policy that will be stated before shipping. i so agree with all of the fellow tj employees who have posted here. I will not take any drugs back at all. Other restrictions can apply, meaning T.J.Maxx can reject your request for any other reason. Evansville, Indiana No one is willing to take the blame for their mistake! We can't accuse "innocent" people. But adding fees for online returns could risk alienating customers, the report says. Don't test the makeup. I work at a store here in California. One of the managers their sent all my HEALTH INSURANCE papers to the wrong address. I gave her my resume with references and never heard anything. and now, i would like to use the rest of my posting to address the customers at the santa clara tj maxx: you are, without a doubt, the grossest, most inconsiderate, disgusting people i have ever had the misfortune to be around. Lindsey graduated with an MBA in 2009. The entire return process is draining, no matter what item you wish to return or to what shop. You should only return things if you genuinely need them. You can't even ask a simple question without getting a stank face from her. WebThe TJ Maxx return policy states that customers can return items within 30 days from the date of purchase. Anyway I can't believe people in Santa Clara are just as bad as people in Rhode Island you would think that out in California since the cost of living is so much higher that there people would be more classy but apparently it's not so. I am also a Tj maxx employee in Washington state for 3 years and I have never dealt with a STORE manager that treats you so unfairly and I am not one to complain. WebTJ Maxx and Marshalls will accept online returns bought October 9 - December 25 until February 3 -- about a week later than usual. if a customer does not have their receipt and does not have tags on the item, i will not return it.