It has been like this for the last month now. Call 1800-PRINCESS and ask the rep. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. trbarton, January 21, 2019 in Princess Cruises. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. What a huge hassle. Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. Ive tried it; thats why I was hoping someone had a direct number. I had to check to make sure I hadnt posted this in my sleep! Navigate phone maze to a human Press 2 then 3. Plus, book flights now with no amount due until cruise final payment. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. But when I clicked the view eticket button it had an eticket error. Click here to reload the page in order to enable certain features. Outside of the United States and Canada you may reach us at 661-284-4410. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. Two weeks ago I had a flight on AA changed 48hrs before the flight. Nice 1 stop get home before midnight flights. By If there aren't options on Delta then I call Princess because they may have to book with a different airline instead. After 3 hours on the phone with AA finally got a flight a day early that was workable. Im not one to wait around so I used the confirmation number to look up our flights on Delta. Its so expensive now. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). If you leave next Monday then your flight should be ticketed. #1. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. To learn more, see your travel agent or call 0344 338 8663. Trip insurance, and through EZAir Princess guarantees to get us there. There *used* to be a direct line you could callbut I think that was maybe 5 years ago. We are dealing with the same thing with a Delta flight on May 29. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. I check other private website for air flights and they are the same as Princess schedule. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. This is what travel insurance is for. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Our flights for our May cruise changed on the United website in February. no cash back). Lobstermobster, April 22, 2022 in Princess Cruises. I have received notification from Air Canada each time. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. I just ticketed yesterday, got my seats, and ready to go. Announcing Our 2023 Cruisers' Choice Award Winners! I was on princess many years ago. Powered by Invision Community. Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. You should always check with the airline directly for any changes. Mark Inappropriate. Kudos to your wife for not giving up and making them actually do their job. We decided to use EZair because of the discount Princess was offering on flights. It seriously shouldn't be this difficult. Of course that's the regular Princess number and they won't let you speak with EZ Air. I would love some advice and for someone to tell me this will all be ok!! Outside of the United States and Canada you may reach us at 661-284-4410.. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. It was their schedule change that caused your issue. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. I used to love EZAir but not anymore. Does anyone know the number for EZ Air that you call if you have any problems? Was not going to get to FLL to embark. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Click here to reload the page in order to enable certain features. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. A week later it's til hasn't changed so I called united. No fee until 45 days prior to departure. Announcing Our 2023 Cruisers' Choice Award Winners! And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. I have never been able to call them directly. They are both correct. 0. I do not believe you can contact Princess EZAir directly. This past Monday I finally got the notice, almost two months after the change was made by United. Powered by Invision Community. But Delta never told me, I found out myself after their latest ridiculous flight change. No fee until 45 days prior to departure. You may call us toll-free at 800-545-0008. Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. It has been like this for the last month now. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Very important to have if needed using EZ Air. EZAir used to be easy and reliable. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Airlines are cancelling flights like never before. This is a dedicated phone number, not the Princess contract number. That being saidI wish there was a better way to get hold of the EZAir people. Anyone else been through this - what should I expect that Princess will do? Cancelflexible airfareup to 45 days prior to departure with nofees. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. Should I be buying my own air at this point? Book flights, excursions, spa appointments, and more! By Air payment is due on the date of the final cruise payment not at the time of air booking. December 20, 2010. It seems as though Princess has no say or control over EZAir. See for yourself! Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. trbarton, December 30, 2016 in Princess Cruises. They were of absolutely no help. You have to figure out who is responsible as this is so vague. This special number is operational only in the United States and Canada. The ticketing request button was gone so I thought it had been ticketed. To learn more, see your travel agent or call 0344 338 8663. I waited a couple of days to see if the error would resolve itself and then when it didn't I used chat again on the Princess website. And we love Air Canada. #3. It has worked for me 100% of the time. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. Is there a different number to call once your out of the US? Until they straighten out their internal messes I'm not going to book anything more through them. . I've read all the horror stories, but out flight is only 1-1/2 hours. So after reading your post, I decided to go for it and got on chat with Delta. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! After 3 hours on the phone with AA finally got a flight a day early that was workable. RDC1 4.4k December 20, 2010 #3 Posted April 28, 2017 Murray said: Does anyone have an email address for. "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. Once you have clicked the Princess EZair . What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. 1k. If the flights have been paid for by Princess- I always call Delta. Travel Tips 13.5K subscribers We are onboard the Regal. Powered by Invision Community. I have Air Canada booked through EzAir for August. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! Princess has no control over seat assignments, and any changes are at the discretion of the airline. EZAir is impossible to contact directly and 3 calls to Princess did not help. By I have never been able to call them directly. Fees apply within 45 days. Powered by Invision Community. Restricted fares are non-refundable and must be paid in full at the time of booking. Air charges are fully refundable until 54 days prior to departure. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. They are both correct. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. OH-Go Reds #6 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. By And I really wanted to get to Guernsey.). Changes are not permitted and will result in 100% cancellation fee. EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. Within Australia, use 13 24 88. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. Restricted fares are non-refundable and must be paid in full at the time of booking. I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. So I called Princess and got no help just a response to wait for an email. Do I have to change both? One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . If your flight is cancelled or you have a last minute emergency,how would you get through to them? I'm not sure whats up with Princess these days. We will now be paying for a flight we will not be. I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! 19952023, The Independent Traveler, Inc. This is a dedicated phone number, not the Princess contract number. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Its called In Route Assistance. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. I would rather be the one in control of my flights. To learn more, contact us or see your Travel Advisor. Exact same situation. Restricted. Luckily I check with the airline app for the latest flight time. Thanks for posting those numbers. Have you tried calling the airline directly? It's called In Route Assistance. Here are 3 reasons not to book cruise line air. Air charges are fully refundable until 45 days prior to departure. ? So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. Click here to reload the page in order to enable certain features. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. They are both correct. I tested this out this morning with other ticket agency and they show the same as Princess. Of course that's the regular Princess number and they won't let you speak with EZ Air. I just talked to Princess & verified those numbers. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. Air Transportation: Same Day Late Arrival Protection. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Go to flights then "Add / Modify Booking'". So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. I'm not sure whats up with Princess these days. Dress Code and What to Pack for a Cruise. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? Thanks for posting those numbers. Maybe someone out there has a direct number. Click here to reload the page in order to enable certain features. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Payment is due immediately upon time of air booking. Click here to reload the page in order to enable certain features. Business Incorporated: 4/7/1959. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. Powered by Invision Community. Future Cruise Credits (FCC) Travel Documents. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. Last minute emergency is what? no cash back). Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. I flew early to wait for the ship. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Department you're calling Customer Service. Access fares lower than most public prices. 4,411 posts. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. They will put you on hold while they call the EZ Air folks. It also offers Late Arrival Protection something not offered by other major air booking websites. They will put you on hold while they call the EZ Air folks. After hours support is available in the event of en route delays. I imagine they have access to that kind of info. Tom AF-1 12.4k March 4, 2007 Cincinnati. Allowed. Fees apply within 54 days. Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. Question - should I care that Princess hasnt notify me? Perseverance pays off! Something happened to me . They will put you on hold while they call the EZ Air folks. Plus, you'll find a host of other exciting benefits: Its called In Route Assistance. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. An airline credit memo will be recorded minus applicable fees. I fly almost 100% Delta. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Until - suddenly - the original flight route was back. Phone number to dial 800-774-6237. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. I recently used EZair for a Alaska cruise and land tour. Announcing Our 2023 Cruisers' Choice Award Winners! Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. I suspect that a lot of what @CineGraphicsays could very well be the case. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. I just discovered this isnt Princess fault. Click here to reload the page in order to enable certain features. Announcing Our 2023 Cruisers' Choice Award Winners! Two weeks ago I had a flight on AA changed 48hrs before the flight. You may call us toll-free at 800-545-0008. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. Go into your booking. Call-back available YES. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. Gosh! It took EzAir a couple of days to say there was a itinerary change. Option #2: Search by Phone Number . Powered by Invision Community. Call center hours 24 hours, 7 days. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. It's called In Route Assistance.. princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. Our representatives will record your new flight information into your booking record.". The confirmation number that we were given doesn't work any more. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . Then after pushing her further she said to call the main Princess number. Location of This Business. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. Air Canada has changed one of the flight times 3 times. I need answers - we leave in 9 days!!! If your flight is cancelled or you. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Today, I contacted Princess Ez-air (option #4) and James . Crew Appreciation. You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! If youre ticketed and paid, this is all on the operating airline. Call delta. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Restricted. The fault is with the airline not informing others of there updated schedule. Licensing Information: Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. October 10, 2009. Payment is due immediately upon time of air booking. Air charges are non-refundable (e.g. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Posted July 10, 2013. Good job Delta! Your flights will be updated soon." You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. . . They were probably busy making corrections for people leaving in the next two days, hence your long wait time. We had a delightful day shopping and eating.Comment below and let us know your thoughts.===NEW INFO=== Address for USPS mail: PO Box 50474, Provo, UT 84605 Merchandise: https://lets-go-travel-tips.creator-spring.com/ Allison Travel Agent Email: a.larson@dreamvacations.com YouTube Channel Email: letsgotraveltips@gmail.com Website: https://www.letsgotraveltips.com Facebook Private Group: https://www.facebook.com/groups/letsgotraveltips Facebook Public Page: https://www.facebook.com/letsgotraveltips Follow us on InstaGram: https://www.instagram.com/letsgotraveltipsUse this link to check if you are subscribed www.youtube.com/letsgotraveltips?sub_confirmation=1#princesscruises #princess #athens #mykonos #greece #cruisenews #masks #vaccines #rubyprincess #regalprincess #caribbeanprincess #letsgotraveltips #letsgo! I demanded a supervisor and am still holding. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary.