Who miraculously was able to contact the leasing team, whom by the way has no access to telephones only to emails they do NOT respond to. Reply from Great Jones Property Management. They have an excuse each time why no one has come to fix it. I left this home in better condition with upgrades to many parts of the house. I contracted with Great Jones as a property manager in August 2021. Horrible company with the worst customer service I have ever experienced in my life. As a property owner, I am very disappointed with the level of service provided by Great Jones. This was confirmed by my tenant. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. After I applied I was asked for a copy of my lease. This is very frustrating and unacceptable! Turns out that the owner was NEVER contacted by Great Jones. Yes you read me right! Grace Property Management. We're raising the bar for annual rental management. Complaint: 18248312I am rejecting this response because: - First, Great Jones fails to address my concerns regarding the $8,000 they initially charged me to get my property "rent ready" which they allegedly used to fix a long list of issues which either were not actually all fixed and/or poorly fixed (e.g. Here are 8 tips for writing great reviews. So on Nov 11 I was able to contact tenant support. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 667 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website 1-star Filter Sort: Most relevant BR Brenda 1 review US Mar 23, 2022 Verified Problems not resolved Problems not resolved. I do want to let you know that a concession for your time without a/c was approved and will be processed against your move out statement. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Communication sucks. Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities; Estimated compensation for this position is: 80,000.00 - 90,000 . REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. Took 2 months to fix a major issue that left me staying with my mom for that time period. I was able to retract information from our accounting team. I had a terrible experience with my previous company, where as Great Jones is a very professional run organization.So far, I've had great experience and I highly recommend them to any investors looking for a property management company for their real estate investment. This resulted in a leak that then damaged the vanity and my tenant had to request a, visit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. We are here for you, to give you good management. The temp in Tuscaloosa is 95 everyday. Please believe me when I say that every single 1 star review is absolutely true. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They've overseen $4B+ in rental real estate for the country's largest REITs, including helping drive Waypoint Homes' "reinvention of renting.". I havent received from Greatjones no information they are unprofessional & scammers. We have submitted umpteen maintenance request for quality checks of water, as well as plumbing along with repair to our front door locks after ensuring Hurricane *** in SW Florida. The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. My poor experience is sadly confirmed by the numerous complaints and poor reviews about Great Jones as a property manager and I expect restitution for the work they cannot prove was completed from Great Jones(i.e. When we moved out in July, we followed all the steps for moving out and notifying the company. Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All If you could provide more information to us, we would be more than happy to try and make this situation better. While things were good initially, the past 6 months were a nightmare. $50 application fee is costly when you trust that your payment will be credit for the investment of renting a house. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working. Hi Haley Darnell, we appreciate your honest review. The application & $50 for fee was submitted on April 12, 2022. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. My elderly mother was charged about $200 to repair a mailbox that a drunk crashed into. THE MAN DID NO WORK! I placed an application on or about OCT 23. So I requested the information needed to complete my application. BBB Business Profiles are subject to change at any time. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. toilet sealing, quality of **********). Unfortunately, based on the information provided, we are having difficulty locating you in our system. 4.6 miles away from B Jonesinvestmet. Condominiums are very easy and almost never reject renters. Great jones is awesome . Great Jones decided that it is much easier to charge owner than tenants as they already left. Ive lived here 2 yrs and haved enjoyed my home! A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or . Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." Acquired by Roofstock New York, New York, United States 51-100 Series B Private www.greatjones.co 11,116 Highlights Total Funding Amount $33.8M Contacts 47 Employee Profiles 4 Investors 8 Similar Companies 10 Find More Contacts for Great Jones billions of dollars worth of products & services to owners, residents, and other relevant stakeholders. Nov 4, 2022. No reason and will not communicate. Everything is remotely operated and maintenance issues are handled accordingly. Stay compliant and explore creative solutions to manage costs by keeping your properties running smoothly. Reliable premium management and maintenance. I have had 3 pipes break, which they did fix. This feature is in beta and may change with future updates. So residents can love where they live. Copyright 2023 Great Jones Realty. Hello ***** and thank you for your message. Good company for someone that needs to learn things about rentals and how they are handled. Great Jones is not one of your typical property management companies in Indianapolis, Indiana. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Hi Bryan Nicholson, we appreciate your honest review. As a property owner, I am very disappointed with the level of service provided by Great Jones. A few months later the A/C went out. Hi Kimberlin Valentin, we appreciate your honest review. He sold the property to Great Jones, who vowed to continue great service without any adjustments. Hi Keena, we appreciate your honest review. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They said "unfortunately, we still have to wait for the owners approval." Great neighbors, maintenance and quick and efficient service from management! Hi Current Resident, we appreciate your honest review. BBB Business Profiles may not be reproduced for sales or promotional purposes. to keep sending out people to put band aids and create more damage. From vintage to luxurious, along with the quality . And of course this company charged my mother! Enter your rental property's zip code or city below Zip code or city Get Started Or call us (866) 504-2251 to speak to a portfolio representative Prospective Owners Email hello@greatjones.co Services Pricing Locations Company Careers Search Rentals Help Blog Vendors Current Owners We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. Attached are sample pictures showing the terrible workmanship including items that were never fixed yet they stated were. 2023 Trustpilot, Inc. All rights reserved. Thank you Great Jones! Great Jones has told us a few weeks ago that a second check for the remaining amount had been issued but we have not received it or been giving confirmation of it being sent. It was founded by Jay Goldklang, Abigail Besdin, and David Diaz with offices in Florida, Indiana, and North Carolina. Stl area they only have cardboard houses. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. When I finally get a response, my questions are often left unanswered. BBB Business Profiles generally cover a three-year reporting period. July I noticed a warter leak in my walk-in closet coming from behind the wall. They are also thieves. And in mid-2021, we joined forces with Roofstock, the leading online platform for single-family rental investing, to expand our services and provide access to new investment opportunities; learn more. I received an approval email on or about the 25th. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thank you, thank you so appreciated. Hi Ebony Wallace, we appreciate your honest review. The application fee costly $50. They are doing the bare minimum but the infestation continues to grow and is causing risk to our health and wellbeing. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Great Jones is building the modern operating platform for the residential rental asset class. We would like to have a better understanding about your experience. Again, please refer to the original attachments. They lack communication between departments, which just leads to nothing happening until you pester them enough. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. This company has shown they are not only incompetent of effectively managing a property. Our simple fees are all-inclusive.No markups, no hidden costs, no locked-in contracts or cancellation fees. The entirety of my stay at my rental was marked by negligence. Terrible company. I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. This is the worst property management company. Property Management Service - Fort Myers, FL. My favorite damage is a photo they sent of leaves in the yard, citing $500 in landscaping damages. Business Profile Great Jones Florida, LLC Property Management Contact Information 7575 Dr Phillips Blvd STE 225 Orlando, FL 32819-7225 Get Directions Visit Website Email this Business (407). We are looking for the refund owed to us. Many landlords require a tri-state (New York, New Jersey and Connecticut) guarantor and prefer a relative. Our local on-the-ground teams are experienced service professionals who support our owners and residents by making their lives as easy as possible. So property investors can thrive. Planned Property Management owns and manages over 3,700 apartments in Chicago's best neighborhoods. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. dollars in rental homes owned by small-scale investors. scheme but as my property manager it is their duty to verify completion of work. Unfortunately, based on the information provided, we are having difficulty locating you in our system. BBB reports on known marketplace practices. Theyve overseen $4B+ in rental real estate for the countrys largest REITs, including helping drive Waypoint Homes reinvention of renting.. I have yet to hear from Great Jones yet they can contact me for the over due rent. Hi Brandi, we appreciate your honest review. FRUAD !!!!!!!!!!! We would like to have a better understanding about your experience. We faced numerous maintenance issues, mainly HVAC, where we found ourselves living in a 90+ degree house for weeks at a time during summer months in **************. As a landlord I am so disappointed that I select Great Jones as my property management company. I paid my rent on time except for last month in September 2022 when great jones treated me me horribly. After that you need to leave any inquiry or request to support@gratjones.co and you could receive a response in a few days or never. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. My attorney has just started combing through their documents so we can sue them and has already found multiple errors where it is obvious they dont even know what South Carolina law is. Hahahaha. Great Jones was so easy to rent from. The pipe in the laundry was leaking. Great Jones did not find a tenant until March of 2022 and during this long vacancy period they were uncommunicative and mismanaged by, for example, leaving the gas on resulting in charges to me of over $500. The first thing they did was raise the rent. With the latest turn of my property, the tenant's notice to vacate was not entered into their system. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Great Jones is building modern, full-service, highly tech-fueled property management for the several trillion (!) BBB Business Profiles are provided solely to assist you in exercising your own best judgment. GREAT JONES - 14 Reviews - 442 W Kennedy Blvd, Tampa, Florida - Property Management - Phone Number - Yelp Great Jones 14 reviews Claimed Property Management Edit Closed See hours See all 5 photos Write a review Add photo Location & Hours 442 W Kennedy Blvd Ste 280 Tampa, FL 33606 Hyde Park Serving Tampa Area Get directions Edit business info Anyone can write a Trustpilot review. I applied for rental assistance. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thanks. Jessica is so experienced and knowledgeable, I am very impressed! With an unemployment rate of 2.7%, the city has experienced incredible economic growth. WhatsApp acquired by Facebook). By way of, sink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. In the meantime, my unit sits vacant for prolonged periods. When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. great jones greatjones co great jones florida llc great jones ltd jones property management llc jones realty llc Great Jones Global Presence My air conditioning unit went out on 8/31/22 during the heat wave in Florida and it took great jones two weeks to fix it as they shopped around for the best quote. The application & $50 for fee was submitted on April 12, 2022. Had continuously been watching a property for it to be open for applications and applied within hours of the home going live online. Is that why the complaint was forwarded to you perhaps? With an unemployment rate of 2.7%, the city has experienced incredible economic growth. Went to go view a home in my area. I love the fact that Great Jones Property Mgmt responds quickly to complaints for repairs once it has been submitted through the portal ! As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). Dont recommend even applying for their properties. I told them I had 10 days to submit the information and I have yet to hear from them. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? That's why investors choose Great Jones for their rental property management in Indianapolis. We have yet to have a maintenance professional come out and assess anything after almost 2 months of submitting maintenance requests. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. This resulted in a leak that then damaged the vanity and my tenant had to request a subsequentvisit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. Our goal is to have this repaired completed as soon as possible. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I'm trying to ask what the reason is. Unfair business practices. I wanted to share some additional follow up issues Ive experienced with Great Jones. After he found out about it, it was fixed the very next day. They took over Mgmt of a home I had been renting for years. Our service and operations team is led by real estate pros with a collective 30,000 doors of experience. 1. Lower costs, higher returns for you. We are moving out due to post hurricane *** damages and they are selling the home and. We signed up with great Jones property management in 2019. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. Great Jones offers rental property management for South, Central, & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, and soon Texas! It goes against our guidelines to offer incentives for reviews. BBB is here to help. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Management - Phone Number - Yelp Restaurants Great Jones 4 reviews Claimed Property Management Edit Closed See hours See all 4 photos Write a review Add photo Location & Hours 414 Fayetteville St Raleigh, NC 27601 Serving Raleigh Area Get directions Edit business info For too long, property management has been something to endure, not enjoy. The application & $50 for fee was submitted on Feb17th 2022. Great experience Ive had a wonderful experience with Great Jones as all of the customer reps were very helpful and Mr. Pasquale the leasing officer was amazing . However, that is where the good stops. Hi Nadeem Iqbal, we appreciate your honest review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And They did not that in order. My air conditioning stopped working. She was charged for a service that never took place. Names, phone numbers and addresses of the following for the apartment application: Security deposit (usually equivalent to 1 2 months rent), Criminal and Credit Check Fee ($50 $150), Brokerage fee, if applicable. One of their property managers wasted 2 weeks of my time having me view properties that already had current leases and failed to ever inform of it. the temp was near 90 in the home). The communication with Great Jones is attached. The worst. We ask that you continue to work with the pest control company. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. They kept my deposit. There are many reasons why I would rate as 1 star, but the latest being that we didn't have ac for 83 days. Well guide you through the process. Our management was switched to Great Jones later in 2020, so we dealt with the company for almost 2 years. JLL has a great opportunity to join our Retail Property Management Team at the Shops at Palm Desert.