", "The Gong app is a welcome addition to AppExchange, as they power digital transformation for customers by empowering teams to take advantage of customer interactions," said Woodson Martin, GM of Salesforce AppExchange. Copyright 2023 Gong.io Inc. All rights reserved. Get more deals over the finish line with video. You can review oursecurity certifications here. When typing in this field, a list of search results will appear and be automatically updated as you type. Perhaps you're constantly working through a queue of qualified leads, but there's a lag between when a prospect expresses interest and when Gong has helped thousands of sales pros have better sales conversations every day. Team members send invitees the link to this page instead of the conferencing providers link. Creates a new record of a specified Salesforce object (ie. Something went wrong while submitting the form. Developer Tools. Grand Canal House, Click here to view our full list of integrations. Atrium Create data-driven key performance indicators using Gong native data. Pick which type of object you want to search for. Transform your organization with an accurate understanding of customer interactions to increase revenue efficiency and improve decision-making. Suspendisse varius enim in eros elementum tristique. It uses AI and machine learning to help you gain critical insights into whats happening with your sales team, your deals, and your market.Revenue Intelligence is the new way of operating based on customer reality instead of opinions. Open more opportunities with LeadIQ. It's important to keep in mind that the Gong Salesforce integration is more of a business process challenge than a technical challenge. Feb 22, 2022, 11:30 ET. Push engagement events into Gong when a Gong user shares content with external participants (for example, a contract was shared by the account executive with his prospects). San Francisco, CA 94105, Chicago Office Weve got you covered. A given delimiter that will be used to process and split a list of Email Addresses. Enter here the ID of the object that was viewed, as designated in the reporting system. Automatically provision, setup, and de-provision user accounts from Azure AD to Gong. 1 Review Identify meetings with Gong recordings and review playback directly in Clari. Can contain HTML and will be cleaned when it is presented. The team member can simply remove Gong from the call to prevent it from being recorded. Optional workspace identifier. Triggers when any record of the specified Salesforce object (ie. 1 Review Visit Website. Gong.io Give your teams and leadership complete visibility into all deals, team performance, and market changes. Data Loader. Calls and enablement materials can now be found in one place, associated with CRM. The fastest-growing sales intelligence and engagement platform. 201 Spear St. 13th Floor, Gong then automatically records both the audio and video of your conversations, or gets recordings from your or VOIP/Phone provider for analysis. Call recording software integrates with all telephony systems and web conferencing tools to record, transcribe, and analyze customer-facing calls with AI. Push engagement events into Gong when a Gong user shares content with external participants (for example, a contract was shared by the account executive with his prospects). is created. Duis cursus, Oops! For more information, see the descriptions of this process described above. Bring actionable Gong data into different channels or take actions based on your analyzed calls. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business's unique needs. Get a demo to see how Gong can help. Email Addressed of the recipients, separated by a given delimiter (When empty, we will use comma as a delimiter). CS for handoffs. They use Gongs call recording system to proactively identify coaching opportunities in their reps calls. Gong analyzes and transcribes your calls, and identifies key topics. Start the tour and see how Gong can help your team close more deals this quarter. Gong customers can now benefit from improved performance of revenue and other customer-facing teams while being integrated directly with Salesforce. Finds a record of a Salesforce object using a Salesforce Object Query (SOQL) WHERE clause. Search for or select the record you'd like to update. Requests can only be made to domains associated by this application. Click here to view our full list of integrations. For sales managers: analyze rep performance and delivers coaching recommendations to improve rep performance. Email Addressed of the recipients, separated by a given delimiter (When empty, we will use comma as a delimiter). You can only search for multiple records which are all the same object type. Take examples of Gong sales conversations and embed them directly within a Brainshark course. Are sales reps discussing discounts (too) early in the sales process? The name of the action event like "Contract Signed" or "File Downloaded". Make critical revenue decisions powered by the deepest understanding of sales conversations, the most accurate AI models, and the largest integration ecosystem on the market. ", "Transcription could be more accurate - currently not sufficient as a stand alone piece of information - requires interpretation and reference to audio. See a unified view into customer interactions and market dynamics to turn bottom performers into A-players. You can't add more hours to the day. For example, you add an object-specific action on the Account object that creates . The usability and interface makes it easy to connect with Salesforce: no need to spend time looking for specific calls when they are already linked to an account. Recognition Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). Adds an existing lead to an existing campaign. Catch risk early on Manage user data capture permissions and license: Use Salesforce fields to automatically manage data capture settings, permission profiles, workspaces & licenses. If we didnt have Gong, our productivity would be significantly lower both as a business and for our reps. Get the Entire Team on a Single Source of Truth. In addition, the integration between Gong and Salesforce is designed to be highly customizable, so that companies can choose which data is shared between the two tools and how it is used. Each rep has different strengths and opportunities, and Gongs AI pinpoints exactly what each rep needs to do to improve their performance and close more deals. Gong.io has 521 reviews and a rating of 4.83 / 5 stars vs Salesforce Service Cloud which has 681 reviews and a rating of 4.43 / 5 stars. More time to work on other things. Create a new record or update an existing record in your app. They use call recording software to help them with note-taking in calls, to review their game tape and improve, and to learn from top performers on the team. The decision maker hasnt engaged in weeks (plural)? If you know a deal is about to go sideways, address risk early so it doesnt flip to closed-lost. Search for or select the record you'd like to update. For example, {"foo": "bar"} is perfectly valid. Enter here a URL to later on allow users in Gong to view the engaged object in the reporting system. Automatically add that competitor name to a Salesforce opportunity record. Gong maps telephone/conference calls between you and your prospects with prospect information in your CRM. Gong automatically logs activity in Salesforce. 167 North Green Street, Replicate winning behaviors. What are customers saying? Which competitors are beating you and why? Integrated directly with Salesforce, the Gong app is currently available on AppExchange at: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FeGgcUAF. Gongs call recording solution is designed for business: Whether it be data retention or recording consent weve got your back. PALO ALTO, Calif., Feb. 22, 2022 /PRNewswire/ -- Gong today announced it has launched the Gong app on Salesforce AppExchange, empowering customers to enrich CRM data . The name of the action event like "Document Viewed" or "Presentation Viewed". "The general availability of the Gong app on Salesforce AppExchange can provide companies with greater productivity, shorter sales cycles and bigger deal sizes. Ireland. Further, if the . San Francisco, CA 94105, Chicago Office Pick which type of object you want to search for. The original id of the event as designated in the reporting system. Chicago Office 167 North Green Street, Suite 04A-105 Chicago, IL 60607. Suite 04A-105 With 5,000+ supported apps, the possibilities are endless. Get alerted when this happens so managers can better coach their team. It uses AI and machine learning to help you gain critical insights into what's happening with your sales team, your deals, and your . If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. Your sales ops team is going to love this. Suspendisse varius enim in eros elementum tristique. Top companies trust Zapier to automate work and free up time. email address, status) is updated on any record of a specified Salesforce object (ie. Dublin D04 Y7R5 Thats it! Skip to navigation . Gong is a Revenue Intelligence platform (emphasis on intelligence). Keep every deal on a path to close. The integration includes nine (9!) ", "They are worse than any company I have ever seen at harassing our team for payment even when we never used their service. Get data-driven recommendations and share every winning play discovery, competitive deal, closing with your team. Some countries and U.S. states require that both parties on a call must be notified that the call is being recorded. What sets top performers apart? Gong requires this access to read data using REST API. Thank you for filling out the information. This integration allows Gong to connect to the Salesforce API (read-write) and perform two main tasks: Create Gong conversation records in Salesforce for every processed conversation, with links to the relevant accounts, opportunities, contacts, and leads. Push engagement events into Gong when a content is engaged by an external participant (for example, a contract was signed by the prospect). Gong for Salesforceallows customers to push key data fields from Gong into Salesforce. Reactivate users: Reactivating a user in Salesforce will reactivate the user in Gong. Triggers when a field of your choosing (ie. Compare Gong vs. Salesloft vs. Salesforce using this comparison chart. Send notifications about calls and comments to calls via Slack channels. Gong works by automatically recording customer interactions and analyzing the data to provide insights that help sales reps close more deals, faster. Choose a Trigger Start here When this happens. Waiting on the sidelines? If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. These tools are relatively easy to connect and designed for a simple setup via theirAPIs; however, extracting the most value from Gong means that you have a clear strategy on how you will use the insights collected to inform on your sales activities and playbook development. Select the format of search results to be returned. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. It's the fastest and easiest way to get started with CRM. Which deals have the most risk? Ireland. Compare Gong vs. Salesforce using this comparison chart. 201 Spear St. 13th Floor, No next steps on in-pipeline opportunities? If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. 40 Tuval Street Get a demo to see how Gong can help. Too often CRM data is incomplete (and not all that actionable). Supercharge your Klue battlecards with Gong. Nearly 3,000 innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gongs sales call recording software captures all of your customer-facing interactions on web conferencing, VOIP, phone, in-person meetings and email. You can automate the process instead. Want to see inside every deal? With more than 7,000 listings, 9 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge. Triggers when any record of the specified Salesforce object (ie. Lorem ipsum dolor sit amet, consectetur con clavi adipiscing elit. Gong passed the security review conducted by the Salesforce security team to be publicly listed on the AppExchange, San Francisco Office Gong and Salesloft have similar features regarding conversation intelligence and call analytics but Gong had a forecasting tool that helps in understanding the overall health of the business. Enter here the ID of the object that was engaged as designated in the reporting system. trademarks held by their respective owners. While I believe most sales reps will agree that call recordings are incredibly valuable to have at your fingertips for review, Gong goes beyond just recording. Then, close more deals with Gong. Its missing key intelligence, critical data Gongs conversation data!Gong for Salesforce enriches Salesforce data withRevenue Intelligence, providing necessary (crucial!) But unlike other call recording solutions, Gong does so much more than record sales calls. Engage the CFO to improve win rates by 46%. The original id of the event as designated in the reporting system. ", "Gong is already a game changer in terms of taking your sales team to the next level," said Allon Massil, SVP sales and partnerships of NoFraud, a Gong customer. As a best practice, we recommend including this notification regardless of the call participants locations. San Francisco, CA 94105, Chicago Office Insights and analytics based on customer interactions, The ability to search and access data on historical customer interactions across all channels and deal stages, Make sure you have API access enabled on your. Schedule, join and manage your recorded meetings on Google Calendar. VP of Global Training and Enablement, Diligent. Optional workspace identifier. Push engagement events into Gong when a content is engaged by an external participant (for example, a contract was signed by the prospect). San Francisco Office 201 Spear St. 13th Floor, San Francisco, CA 94105. I have used call recording software before, but the transcript is a game changer. With the Salesforce for Gong integration, you can import Salesforce fields and tailor Gong to your org's sales process. But every approach has its costs, which needs to be factored into any decision. Gong is rated #1 for call recording software on G2 Crowd by 2,000+ users. Sales call recordings can be shared to anyone in your team. Whats the #1 cause of failed CPQ projects according to SteelBrick's Founder? But unlike other call recording solutions, Gong does so much more than record sales calls. Your submission has been received! Finds a record of a specified Salesforce object by a field and value you choose (with line-item support). "Gong's integration with Salesforce represents a great combination," said Kelly Breslin Wright, Gong President and COO. Under Salesforce connection, select Connect and login to your Salesforce Account. Gong. Dublin D04 Y7R5 It provides fantastic searchability to find the spot I need to review quickly, monitors my tendencies for talk ratio, etc. 34 Ratings Visit Website . We can help. Its the best call recording software on the market, in my opinion. Zapier will pass this along raw. We will match you with 2 Salesforce Freelancers and schedule an intro call. If using the Search, click "Refresh Fields" below to update the available input fields. Make critical revenue decisions powered by the deepest understanding of sales conversations, the most accurate AI models, and the largest integration ecosystem on the market. No more call shadowing. The tool is designed to automatically capture and analyze customer interactions (phone calls, emails, chat, social media, and meetings), giving Sales Reps the ability to see what's working, improve their performance, and close more business. A few of the core features you gain by integrating Gong to Salesforce, include: There are multiple different ways to integrate Gong with Salesforce. Enhance Salesforce with Code | PDF. The best part about Gong is that we have integrated it across all of our commercial teams functions. FoundHQ will match you with a handpicked Salesforce Consultant that knows everything there is to know about integrating Salesforce and Gong. Pick which type of object you want to watch for updated records of (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). If using the Search, click "Refresh Fields" below to update the available input fields. Install the Gong for Google Calendar add-on domain-wide or per individual to easily schedule meetings using the consent page in the native calendar app. Pick which type of object you want to create (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). These data fields include: Our app also includes 9 out-of-the box reports and 2 dashboards to showcase whats possible and get customers started down this path. We do not store credentials, just the OAuth token. out-of-the box reports AND two dashboards. Deploy Enhancements from Sandboxes | PDF. Ive tried a few and none have the search functionality, topic analysis, and ease-of-use that this tool does. Cision Distribution 888-776-0942 Enrich your training by adding Gong Calls to Lessonly lessons. Guarantee success when rolling out new initiatives. Easy automation for busy people. The share message body. Suite 04W101 Enter a SOQL WHERE clause. The integration between the two tools is bi-directional, meaning that data can flow from Gong into Salesforce, and from Salesforce into Gong. Dublin D04 Y7R5 You can select which Salesforce fields (built-in and custom fields) to import into Gong. Grand Canal House, You can see Gong insights in context with your CRM stages. Heres how it works. Companies across industries, geographies, and sizes use Gong. Various ", "It provides tools for us to connect better with the customer which lead to great relationships and creates loyalty. Not sure where to start with Gong for Salesforce? Find the documentation, sample code, and developer tools needed to tailor your contact center to your business's unique needs. If specified, the event will be placed into this workspace, otherwise, the default algorithm for workspace placement will be applied. How to Roll Out Multi-Factor Authentication (MFA) | PDF. Finds a record of a specified Salesforce object by a field and value you choose. With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Understand your pipeline, grow your business consistently year over year, and avoid end of quarter surprises. Your call recordings are stored in Gong and you can listen to or watch them anytime. Salesforce Essentials allows you to manage every customer conversation from anywhere. Get a live demo Request Pricing Take platform tour Your AI-Fueled Revenue Engine Use Domos Gong Connector to get real-time insights into your sales conversations. You can see Gong insights in context with your CRM stages. No further action needed (and no forgetting to hitrecord). Triggers when a new outbound message is received in Salesforce. And backing mock call training with genuine calls. How to connect Gong + Salesforce Zapier lets you send info between Gong and Salesforce automaticallyno code required. Stop deals from stalling and slipping. I asked our customers why they would recommend using Gong for sales call recording. You can also setup a Zap with the New Outbound Message trigger to workaround this limit. Associate accounts, contacts and opportunities with conversations. Get matched with an experienced Consultant who'll handle your integration in no time. Drive more revenue through your reps by helping them strategize a path to close. It takes less than 2 hours to connect Gong to all your companys systems, and its all automatic from there. 40 Tuval Street Turn Event Data into Meaningful Actions with Salesforce IoT | PDF. Lorem ipsum dolor sit amet, consectetur adipiscing elit. A personalized consent page hosted by Gong for obtaining recording consent. Scale winning sales behaviors + get a full view of buyer activity. If using the Search for this field, click "Refresh Fields" below to make sure all fields are available to you. 756 West Peachtree Street Northwest, Contact, Deal, To-do, etc.). Michael Jordan rewatched every game. For Patent and Trademark Legal Notices, pleaseclick here. Record live sessions within the Digideck platform and sync with your Gong account. Gongs call recording software just works. 1 Grand Canal Street Upper Valid until Oct 2025, ISO 27701 is a globally recognized, privacy-based certification. Find a record. ", "Very happy overall; I am glad that I have the opportunity to use another CRM system in my career. The Gong integration helps you to automatically log meetings from Gong to Gainsight Timeline as Activities. Companies can automatically record, transcribe, and analyze all their customer interactions, including phone calls, emails, and chat sessions in order to get full visibility into what drives specific outcomes throughout the sales process. Once you connect to Salesforce, you and your team can search and analyze conversations based on Salesforce fields (like stage or amount) and push conversation data to Salesforce. As a best practice, we recommend including this notification regardless of the call participants locations. Gong is the #1 call recording for business software. Call more accurate forecasts with reality, Built for the largest and most complex GTM teams, Enterprise collaboration that works for you, Experience a one of a kind world to learn, engage and influence, Build your skillset and learn best practices, Game changing strategies to unlock reality, Data-driven posts for growth-minded execs. Client application for the bulk import or export of data. Get unparalleled visibility into how your reps are interacting with your customers. Get a demo to see how Gong can help. It gives you timely alerts when deals need your attention or when theres an opportunity to coach a rep to close. Chicago, IL 60607, Atlanta Office Triggers when a field of your choosing (ie. Deal is in commit stage but no conversation around pricing? Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism. Manager of the year over here? If you're routinely grabbing responses from Gravity Forms and pasting them into Salesforce as custom objects, stop. 39th Floor If you want to use Gong for Salesforce in Salesforce, you can manage installation and settings in the Export to Salesforce area. Use Custom Value to select a record from a previous step. Various Compare price, features, and reviews of the software side-by-side to make the best choice for your business. You can't add more hours to the day. What is really in your pipeline? . Capture all calls, understand what's being said and gain critical insights. Grand Canal House, For Patent and Trademark Legal Notices, pleaseclick here. Act on guidance for key workflows to improve productivity for prospecting, pipeline management, forecasting, and coaching. Contact, Lead, Opportunity, etc.). "The ability to look at what other colleagues wrote to my customers. Heres what goes on behind the scenes of a Gong call recording: Gong accesses your sales teams G Suite or Office 365 calendars and picks up your meeting schedule. Appointlet Capture all web conferences, understand what's being said and deliver real-time insights. Chicago, IL 60607, Atlanta Office Contact, Lead, Opportunity, etc.). Our app also includes 9 out-of-the box reports and 2 dashboards to showcase whats possible and get customers started down this path. Pick which type of object you want to update (Note: we do our best to support all objects, but due to their complex nature, some may not work flawlessly). The ability to listen back on important calls. trademarks held by their respective owners. The answer is in the conversations. The insights that Gong shows during the forecasting make it stand apart from similar . Everything works the way it should. Team up with thousands of leaders beating the new path to revenue. Connect my apps Free forever for core features Schedule meetings and capture participant consent to be recorded with Gong for Office 365 Outlook. No problem. Ramat Gan 52522, EMEA Office Contact, Lead, Opportunity, etc.) The Gong App is NOW available on the Salesforce AppExchange! "AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.". . With today's news, the fully-tested and vetted app is available to all Gong customers, providing a powerful, tightly-integrated solution to improve sales performance and productivity. Gong automatically captures all customer interactions and analyzes that information to identify deal risk, surface coaching opportunities, and provide guidance on next steps for reps and go-to-market leaders. Find out where each rep can improve and drive faster onboarding and higher quota attainment across your team. Thats it! If you don't want to add any event properties, please enter 0. Now you can enjoy unfiltered visibility into your customer conversations in two ways. Oops! Step 4: Select the data you want to send from one app to the other. Grand Canal House, Examples include: Book a demo and learn how Gong can help your sales team win more deals. Truly understand your pipeline. Here's how Gong can help you automatically record, log, and track calls in Salesforce: Step 1 Connect Gong to your team's GSuite or Office365. Which deals have the most risk? PALO ALTO, Calif., Feb. 22, 2022 /PRNewswire/ -- Gong today announced it has launched the Gong app on Salesforce AppExchange, empowering customers to enrich CRM data by automatically capturing and analyzing customer interactions, including topics of sales conversations and indicators of customer health. Atlanta, GA 30308, Israel Office That means youll be able to turn sales call recordings into actionable insights without lifting a finger. Gong is a truth serum for your pipeline. trademarks held by their respective owners. The tool gives sales reps the ability to see what's working, improve their performance, and close more business. Get AI-backed insights that are relevant and specific to your business. You can use the free utilities, build custom objects in Salesforce, or use paid AppExchange apps to build and maintain the metadata dictionary and manage the documentation. Finds a record of a specified Salesforce object by a field and value you choose. ", Hide Sales Enablement Software Features -, Show Sales Enablement Software Features +, Bigtincan Engagement Hub vs Salesforce Sales Cloud. Suspendisse varius enim in eros elementum tristique. If you don't want to add any content properties, please enter 0. What would happen if your reps did too? Atlanta Office This trigger works on Salesforce objects with less than 104,000 records. Bringing conversation intelligence directly into your sales coaching programs. Gong first launched the app in Beta in 2020 and since thenthe app has grown in popularity currently more than 1,000 companies and 80,000 individuals use it worldwide. VirtualPBX. Use Custom Value to select a lead from a previous step. For Patent and Trademark Legal Notices, pleaseclick here. Call data = visibility into every deal. Adds an existing contact to an existing campaign. By signing up, you agree to Zapier's .css-1c67wam-Link[class][class][class][class][class]{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='ocean']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='white']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']{color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:hover{color:var(--zds-colors-night, #2b2358);}.css-1c67wam-Link[class][class][class][class][class][data-color='primary']:focus{color:var(--zds-colors-blue-jeans, #3d4592);outline-color:var(--zds-colors-blue-jeans, #3d4592);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']{color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:hover{color:var(--zds-colors-neutral-500, #a8a5a0);}.css-1c67wam-Link[class][class][class][class][class][data-color='secondary']:focus{color:var(--zds-colors-neutral-100, #fffdf9);outline-color:var(--zds-colors-neutral-100, #fffdf9);}.css-1c67wam-Link[class][class][class][class][class][data-weight='inherit']{font-weight:inherit;}.css-1c67wam-Link[class][class][class][class][class][data-weight='normal']{font-weight:400;}.css-1c67wam-Link[class][class][class][class][class][data-weight='bold']{font-weight:700;}terms of service and privacy policy.